Lee Abrams Email & Phone Number

Columbus, Ohio Area

Columbus, Ohio Area

• Managed day-to-day operations of a home infusion pharmacy providing intravenous medications to patients in their homes across a multi-state service area. Responsible for oversight of all non-clinical functions inclusive of warehouse, equipment, branch facilities, building maintenance, inventory, production, delivery service, staffing, performance management and financial performance of branch.• Developed “Patient First” culture emphasizing delivery of superior customer service that… Show more • Managed day-to-day operations of a home infusion pharmacy providing intravenous medications to patients in their homes across a multi-state service area. Responsible for oversight of all non-clinical functions inclusive of warehouse, equipment, branch facilities, building maintenance, inventory, production, delivery service, staffing, performance management and financial performance of branch.• Developed “Patient First” culture emphasizing delivery of superior customer service that contributed to a 95% increase in net revenue and a 67% increase in net profit over a 4 year period.• Performed and managed all inventory functions up to and inclusive of all medication, supply and Durable Medical Equipment ordering, maintenance of perpetual inventory systems and management and reconciliation of monthly physical inventories. Consistently produced the best inventory turn rates of any location within the company.• Managed growth of staff due to growth of business. Through recruiting, interviewing and training processes successfully grew staff from 13 employees to 37 employees over a 4 year period, attracting and retaining high quality candidates at all levels of the business.• Developed and implemented production processes that improved work flow while maintaining the highest levels of quality. Fostered a sense of urgency within staff to complete all tasks in a timely manner thus assuring that all delivery expectations could be met.• Developed and implemented performance metrics and new routing processes for delivery functions that contributed to a 17% reduction in cost per delivery over a 4 year period.• Supervised/oversaw day-to-day activities in the Warehouse and all direct reports. Responsible for evaluating, refining, developing, and implementing work flow processes, leading staff training and development, conducting performance evaluations and competency assessments, overseeing timekeeping, assisting with payroll, and scheduling staff. Show less

Grove City, Oh

• Successfully managed daily operations of a team of Route Sales Representatives and support personnel tasked with providing uniform and facility solutions rental services, superior customer service and sales growth throughout the Columbus, Dayton, and Cincinnati, Ohio markets.• Recruited, interviewed, hired and trained motivated Route Sales Representative candidates.• Held Route Sales Representatives accountable for achieving minimum performance expectations by implementing… Show more • Successfully managed daily operations of a team of Route Sales Representatives and support personnel tasked with providing uniform and facility solutions rental services, superior customer service and sales growth throughout the Columbus, Dayton, and Cincinnati, Ohio markets.• Recruited, interviewed, hired and trained motivated Route Sales Representative candidates.• Held Route Sales Representatives accountable for achieving minimum performance expectations by implementing performance monitoring systems, employee counseling and performance review processes. • Reduced chargeable invoice write-offs from 22% to 4% which significantly increased revenue from existing customer base.• Negotiated renewal service contracts with existing customers. Increased accounts under contract from 89% to 94% thus providing company with guarantee of a return on investment for services rendered.• Built quality relationships with customers at all levels through goodwill visits and quick response to service concerns.• Participated in annual budget forecasting process used to determine financial objectives for the next fiscal year.• Managed fleet of 10 company vehicles, making sure that all safety and maintenance objectives were met. Monitored and controlled fuel costs through effective logistical route planning.• Manage all sectors affecting Profit and Loss Statement. Negotiated an average of 10% decreases in service fees from all vendors. Negotiated renewal of building lease at a 25% savings from previous lease terms. Show less

•Successfully managed daily operations of several retail jewelry stores throughout the organization DBA Kay Jewelers, J.B. Robinson Jewelers and Shaw’s Jewelers.•Led sales teams to 5 to 15% average yearly sales to plan increases at locations ranging from $1 million to $3 million annual net sales. >Contributed to organizational success through effective staff scheduling, task delegation, conflict resolution, inventory management, and various other administrative duties.•Ensured… Show more •Successfully managed daily operations of several retail jewelry stores throughout the organization DBA Kay Jewelers, J.B. Robinson Jewelers and Shaw’s Jewelers.•Led sales teams to 5 to 15% average yearly sales to plan increases at locations ranging from $1 million to $3 million annual net sales. >Contributed to organizational success through effective staff scheduling, task delegation, conflict resolution, inventory management, and various other administrative duties.•Ensured compliance of employees with established security, sales and record keeping procedures and practices.•Implemented performance standards management and accountability procedures to improve individual associate and overall team performance.•Directly recruited, interviewed, and hired qualified sales associates and management candidates.•Administered structured sales training programs to new associates.•Administered management training programs to successful sales associates which led to numerous promotions.•Implemented 10 point Superior Customer Service Initiative which led to 98% customer satisfaction.•Resolved elevated customer complaints and inquiries.•Personally achieved over $6 million in jewelry sales throughout career. Show less