As an experienced Facilities Manager (workplace experience & workplace operations) professional working for Lloyds Banking Group, I oversee all hard and soft FM services and ensure effective building services across the London and Southeast region, encompassing approximately 400 locations, including flagship offices where the CEO and leadership are located. My expertise is creating efficient and productive work environments with a track record of successfully managing and optimising facility operations.I lead and coach a team of six Workplace Experience Managers and manage MITIE as our IFM, striving to maintain and continuously improve customer service, colleague experience, and workplace standards. My role involves managing workplace service contracts, conducting regular supplier reviews (SLRs) to identify opportunities for improvement, and ensuring compliance with health, safety, environmental, and security legislation to meet company requirements as a bank.I bring expertise in both hard and soft FM services, covering estates, retail, offices, commercial property, and operations management. My background includes a solid understanding of P&L, project management, business transformation, operational change, and optimising service delivery to drive change and achieve results. By implementing strategic plans and policies, I ensure that facilities are well-maintained, cost-effective, and aligned with organisational objectives.I strive to create the best places to work and inspiring environments that promote productivity, collaboration, and employee engagement. I am experienced in implementing workplace initiatives such as new building openings, relocations, full site refurbishments, and various wellness programs.I enjoy building strong relationships with stakeholders at all levels. I have extensive experience managing large-scale operations, including contractor and vendor management, tendering processes, budgeting, resource management, and performance management (SOWs, SLAs, KPIs, KRIs). With a keen eye for detail and a commitment to delivering exceptional service, I am dedicated to providing all employees a seamless and enjoyable workplace experience.I have a deep understanding of health and safety (NEBOSH & techIOSH), cutting-edge technologies (like implementing a new CAFM system for a UK clothing retailer), environmental management (practitioner PIEMA), building and maintenance management, and operational management. I'm also an active member of the Institute of Workplace and Facilities Management (MIWFM).