• Managing the sales of strategic solutions• Fostering and maintaining strong partner relationships• Collaborating with internal teams and heads of divisions to formulate and implement growth strategies for each of my clients• Collaborating with support and projects teams to provide support and client insights as required• Collaborating with Fusion5 partners in formulating a joint strategy to ensure my clients are receiving best of breed solutions, and in so doing, increase spend and spread relationships within each client• Build and maintain mutual partnerships with Fusion5 partners and clients• Mentoring and advising service delivery managers working with my clients• Driving relationships with senior executives within my accounts• Seek opportunities for continuous improvement with each of my clients• Building and maintaining strong business relationships with clients, facilitating regular client meetings to maintain and grow relationships with key contacts• Cultivating and managing ongoing relationships with a group of Fusion5 clients• Acting as escalation point for major client issues• Working with clients to understand their strategic direction and proactively identify and facilitate cross sell opportunities• Ensuring my clients are fully leveraging their solutions and that their needs are being met by Fusion5• Developing annual account plans for each of my clients• Providing accurate and timely reports of all relevant client information, strategies, initiatives, and sales forecasts using the internal CRM system• Maintaining and growing an active pipeline of forecasted sales to meet monthly and quarterly quota objectives, while meeting budgets for license margin, consulting, project work, and client satisfaction surveys• Working closely with the sales team to support reference requests and client testimonials• Facilitate quarterly account reviews

• Developed mutually beneficial relationships with my clients, and managed service delivery related issues/requests• Served as point of escalation for clients relating to any service delivery aspects• Managed day to day service delivery across my clients, set expectations and negotiated priorities with all relevant parties, both internally and externally• Managed internal relationships with the support, projects, and sales teams, and ensured the clients’ best interests were at the forefront• Managed external relationships with clients’ vendors to ensure high levels of service were provided• Worked in conjunction with internal teams to ensure continuous improvements in service levels• Developed a technology roadmap per client by working with senior technical staff, and ensured adoption of roadmaps through structured statements of work• Ensured profitability of client accounts through best practice standards• Facilitated quarterly account reviews by ensuring client status reports were generated, reviewed, and delivered• Conducted monthly/weekly meetings with relevant stakeholders within each client to forge long-lasting relationships• Implemented growth strategies for each account by working with relevant internal stakeholders• Attended relevant internal team meetings across the business to ensure effective communication of client requirements, and effectively managed relationships with internal stakeholders and the client• Supported and instilled successful relationships between various teams and the client at all levels• Worked with the support and services teams to proactively identify areas of improvement required to benefit both the business and the client• Ensured timely updates, resolution strategies and root cause analyses to the client• Oversaw P1 and P2 incidents and managed and facilitated the full incident management process• Ensured open lines of communication internally with the goal of elevating visibility• Managed client expectations

• Effectively maintained client relationships through regular engagement, across all levels, providing exceptional client service and supporting each client throughout their decision-making process• Mitigated client churn by identifying possible threats, competitors or consultant influences that may result in client cancellations• Demonstrated consultative solution selling, i.e., providing tailored client solutions based on each client’s specific requirements, which sometimes involved utilising a solutions architect when scoping intricate solutions• Generated demand and consistently met set growth targets within client accounts by planning long- and short-term strategic objectives for each client• Constantly monitored renewal dates, overflow, and quarterly project plans• Assisted with debtor management and technical interaction i.e., facilitating account query resolution and supporting with technical support issues• Offered change management facilitation• Used critical thinking, problem solving abilities and strong project management skills to provide insightful, seamless, and relevant business solutions• Managed and resolved conflict, and minimised escalations

• Managed the relationships and requirements of a range of small to medium enterprise (SME) clients and partners• Generated revenue through strategic account planning, client business analysis, and client relationship management• Increased clients spend through consultative solution selling• Managed business partner relationships to increase their clients spend on Ignite services• Managed vendor relationships to ensure acceptable client service levels • Led churn mitigation utilising vulnerability analyses between Ignite and clients• Reduced unnecessary client escalation through effective communication and the provision of consistent technical support• Oversaw the renewal of all contracts

• Managed centre employees, assigning workload and delegating clear tasks and responsibilities • Supervised team sales and performance, providing guidance as required• Oversaw vendor relationships and delivery, ensuring consistent compliance to company and quality standards • Maintained excellent client relationships• Monitored and reported on each centre’s profit and loss• Recruited, inducted, trained and developed team members to maximise their performance and engagements• Conducted monthly reviews of staff and centre performance, identifying and implementing improvement measures• Increased profit margins for each centre by securing new sales and increasing spend for existing clients• Drove client retention and churn mitigation by maximising client satisfaction through daily interaction

• Contracted to Vodafone South Africa, being responsible for the launch of their OneNet Express solution to market• Oversaw the performance and delivery of various teams, including:­ - Administration team­ - Sales support team (roll out of systems, equipment issuing, asset management, and IT support)­ - Desk Partner Account Management team (EBU partner enablement and admin support to Vodafone dealers)• Managed escalations and ensured all agreed service level agreements (SLA’s) were fulfilled• Managed relationships with Vodafone, internal teams, and Vodafone dealers, assisting with churn mitigation and revenue growth• Compiled and issued monthly reporting to Chief Executive Officer (CEO)• Led sales system issue resolution, involving weekly telecoms with Vodafone, myself, and Siebel teams

• Demonstrated steadfast procurement management through regular supplier engagement, negotiation and influencing:­ Monitored and managed suppliers’ service levels­ Maintained supplier relationships­ Evaluated and opened supplier accounts­ Implemented contracts with suppliers­ Managed rates with suppliers­ Conducted tender negotiations and managed shipping lines• Delivered customer service excellence, offering relevant client services and committed relationship management:­ Evaluated viability of prospective accounts­ Conducted rates negotiations with new and existing clients­ Implemented contracts with clients­ Monitored internal service levels to clients• Acted as the Head of Africa rates negotiator and maintained and managed the rates database for Africa• Provided marketing and advertising management input• Managed internal information distribution to clients and suppliers• Generated and issued monthly stats reports

Central point of contact for clientsCentral point of contact for Africa regionsReceive and push client requests through the chainImplementation of new accountsDevelop solutions according to clients' needsIdentify risks to business and clients - financial and operationalFollow through on sales leadsIdentification and follow through of new business opportunities from existing clientsBuild and maintaining relationships with clientsPush internal departments to ensure service delivery to clientsEnsure correct elevation channels are followed for client queriesEnsure SLAs are adhered toRegular client visitsClient retentionQuality controlFull client account management - services and financialManage and maintain client satisfaction

Rates negotiations with suppliers and clientsRates database maintenanceManage and compile tenders - national and internationalEstimatesMaintain relationships with clients and suppliersMaintain internal relationships between national and global offices

Procurement for the exports divisionSupervise exports vendors teamHead up exports debtorsCost analysis for exports divisionMeet cost saving targetsProfit and loss analysis and controlPurchase order authorisationMaintain suppliers relationshipsUnrecorded liabilities managementQuarterly budgetsAssist financial manager where needed

Authorise supplier paymentsSupervise project division admin and finance teamProcess analysis and improvementPurchase order authorisation

Supervise vendors teamProfit and loss analysisMaintain supplier relationshipsAssist financial manager where necessary

Ocean exports vendors

InvoicingApproving haulier paymentsDebtorsPetty CashOrdering

ReceptionFull pod functionHaulier paymentsDebtorsDaily bank accountOrders

Data capturingControlling fuel usage and orderingGeneral secretarial functionsWagesManage subcontractorsStock takeFilingGeneral admin