Lee Ann Nicholson-Miller Email & Phone Number

Canada

Canada

Edmonton, Alberta, Canada

• Maintained accurate records of all open compliance files in Alberta on new AIC internal database• Assisted in the development of the new Compliance database for the purpose of conducting audits and file maintenance.• Trained 2 investigators during a period of company expansion in the use of new database and newly developed investigator practices. • Conducted audits and investigations to ensure compliance with mandatory requirements.• Provided the utmost discretion when dealing with sensitive and confidential information

Edmonton, Alberta, Canada

• Maintained accurate records of all registered insurance agents in Alberta on new AIC internal database• Licensed insurance agents, renewed, responded to inquiries and completed information changes submitted by agents, insurance companies and insurance agencies in a timely and precise manner. • Double as receptionist during breaks, sorting and distributing in coming correspondence by mail or email, greeting and assisting walk-in’s, processing payments and answering multi-phone line system.• Additionally, trained team members in new database updates, software upgrades and End User Support to agents. Onboarding of new insurance companies into the external database.• Provided CIPR Desktop support for password reset, login issues and assistance on browser issues once a week.

Toronto, Ontario, Canada

Assisted in registration procedures to all Scotia Capital Inc. and Scotia Securities Inc. employees requiring licensing with the IDA (IIROC), Securities Commissions and Insurance regulators across Canada.