• Responsible for working with customers by establishing rapport, while performing a full range of customer service and technical support functions• Accountable for providing customer solutions through expert negotiating and problem solving skills• Responsible for efficiently utilizing tools and resources to promote customer loyalty and growth by providing appropriate recommendations to meet customer’s needs• Responsible for maintaining knowledge in an ever-changing technology and resources in a fast- changing environment that requires a high degree of multitasking• Accountable for success in customer resolution and satisfaction

Instrumental in establishing all legal and financial paperwork and databases for a newly formed companyIn charge of ongoing collaboration and development of all marketing pieces including company brochure, website, logo, document templates and proposalsResponsible for all areas of accounting dutiesResponsible for researching travel destinations, sending RFP's to hotels and compiling all information to ensure clients needs and budget are met for a successful meeting/eventResponsible for creating detailed client proposals for presentation to company CEO's

Coordinating all aspects of multiple committees and events, which include scheduling, meeting minutes, setups, meals and agendas in collaboration with Committee ChairpersonResponsible for the coordination, management and financial success of several events. Consistently met and exceeded goals established for the annual Golf Tournament,Sporting Clay and Holiday Home TourResponsible for overseeing website to ensure content was updated and accurateResponsible for all areas of accounting, which include accounts receivable, accounts payable, bank deposits, account reconciliation, program and event billing, preparation of financial reports and assisting president in preparing annual budgetResponsible for setup and maintenance of membership databaseManagement of office purchases, contracts and maintenance of office equipment and building

Developed and implemented company policies and proceduresAutomated and worked extensively in all major areas of the business, which includes sales, accounts receivable, accounts payable, inventory, general ledger, service dispatching, payroll and taxesAccomplished major impact on customer retentionInstrumental in increasing company sales

Extensive travel to medical practices in the eastern regionInterviewing of office managers/physiciansBuilding of computer files based on practices needsTraining of personnel on-site and in classroom settingsBringing clients "live" on the systemProvided support throughout the entire implementation process of the clients new system and software

Cultivated new business and consistently exceeded local cable advertising sales goalsComplete production of television commercialsService and collections of accounts

Data Entry: Performed all duties relating to the processing of direct installment loansEmployment Coordinator: Performed all duties relating to the implementation and administration of the company’s human resource program; handled all duties relating to employment to ensure that adequate staffing levels were maintainedCommercial Loan Representative: Handled a variety of duties relating to the processing and administration of the existing mortgage and commercial loans; contacted various credit sources and references for information on loan applicants

Provided guidance and direction to Sales Agents for the purpose of improving market growth and profit opportunities for both new and in-force lines of insuranceResponsibilities included developing and generating profit for the companySupporting quality and production goalsCommunicating information to all levels of managementFormulating plans and processing information