Lee Arthur Email & Phone Number

Utica, Ny, Us

Utica, New York, United States

Utica, New York Area

Managed the historic Hotel Utica through a 100% open renovation and conversion to Doubletree by Hilton after the purchase by Visions Hotels in 2016. Kept the team organized through construction by scheduling major impact around scheduled events and hotel reservations while keeping associates on task with Hilton onboarding and training. Officially converted in September 2017 and now duties include long term strategies, revenue management, instilling the brand training and culture, and working… Show more Managed the historic Hotel Utica through a 100% open renovation and conversion to Doubletree by Hilton after the purchase by Visions Hotels in 2016. Kept the team organized through construction by scheduling major impact around scheduled events and hotel reservations while keeping associates on task with Hilton onboarding and training. Officially converted in September 2017 and now duties include long term strategies, revenue management, instilling the brand training and culture, and working with F&B department to ensure hotel guests and banquet clients are 100% satisfied. Show less

Utica, New York Area

General Manager with Visions Hotels in Utica, NY. After successfully opening Holiday Inn Express & Suites and managing for three years, moved to open Fairfield Inn & Suites Utica in November 2015. Oversaw day to day operations and am based out of Fairfield Inn & Suites, but I have also started assisting in the renovation and conversion of Hotel Utica as we convert to a Doubletree by Hilton.The other hotels owned and operated by Visions Hotels in the Utica / Rome area… Show more General Manager with Visions Hotels in Utica, NY. After successfully opening Holiday Inn Express & Suites and managing for three years, moved to open Fairfield Inn & Suites Utica in November 2015. Oversaw day to day operations and am based out of Fairfield Inn & Suites, but I have also started assisting in the renovation and conversion of Hotel Utica as we convert to a Doubletree by Hilton.The other hotels owned and operated by Visions Hotels in the Utica / Rome area are:Hampton Inn Utica - 172-180 N. Genesee St. Utica NY 13502Holiday Inn Express & Suites Utica - 23 Wells Ave. Utica NY 13502Hampton Inn Rome - 1352 Floyd Ave. Rome, NY 13441Wingate by Wyndham - 90 Dart Circle, Rome, NY, 13441Towneplace Suites New Hartford opening soon - 4760 Middle Settlement Rd. Whitesboro, NY, 13492As a General Manager with Visions Hotels our focus is on five guiding principles: Associate Engagement, Presentation of Hotels, Driving Guest Loyalty, Ensuring Financial Success, and Community & Global Focus. We feel each of these areas are vital in managing successful hotels that can maintain that success for the long term. Show less

Utica, New York

General Manager positions with Visions Hotels management. Customer Service: foster a culture among associates to make each guest feel at home. Hotel ranked #1 in Utica area for 2+ years.Human Resources: Make associate's schedules, interview and hire new employees, complete disciplinary action, as well as incentives and rewards for meeting goals. Team Building: Run meetings, training, and team events. Revenue Management: forecast future business and track trends in order to manage… Show more General Manager positions with Visions Hotels management. Customer Service: foster a culture among associates to make each guest feel at home. Hotel ranked #1 in Utica area for 2+ years.Human Resources: Make associate's schedules, interview and hire new employees, complete disciplinary action, as well as incentives and rewards for meeting goals. Team Building: Run meetings, training, and team events. Revenue Management: forecast future business and track trends in order to manage prices and rate restrictions. Sales: Create contacts and relationships with local companies, negotiate rates, create yearly contracts and ensure companies' satisfaction. Event Planning: work with group booking requests to negotiate group rates, sell meeting space, and accommodate any group requests. Community Involvement: Work with local chamber of commerce to support local businesses and make contacts. Volunteer for community service to help the local area, including the annual Day Out with Santa held each December. Concierge Service: Create database of local area attractions, businesses, dining, night life, and more. Show less

Utica, New York Area

Worked in every area of the hotel; Overnight front desk, 1st, and 2nd shift front desk, breakfast, and housekeeping manager, but the goal was always to make our hotel the number one hotel in the area according to our guests.During my time there the hotel was ranked #1 on Tripadvisor, and ranked in top 15% of Hampton Inns in the country for guest satisfaction.

Associate'S Degree, Computer Science

High School, Computer Science

Associate'S Degree, Computer Science