Lee B. Smith, Mba Email & Phone Number

Responsible for aligning business objectives with colleagues and management in designated business units and to formulate partnerships across functions to deliver value-added service to management that reflect organizational business objectives.Providing business unit(s) management and colleagues’ advice, coaching, and consulting in the areas of talent and performance management, compensation, colleague retention, business analytics, leadership development, colleague development, policy interpretation and implementation, and conflict resolution.Monitoring and analyzing business cycles and staffing needs of the organization to develop human capital strategies to build the capability of the workforce to meet business goals.Leading and supporting the deployment of the annual performance management process, including goal setting, ratings calibration, and performance coachingMaintaining knowledge of progressive HR practices and key trends.Using advanced analytical/technical problem solving to develop new solutions to existing problems/procedures.Partnering with internal stakeholders on transformative efforts.Serving as champion of site engagement by partnering with site leaders on culture activity, diversity & inclusion initiatives and solutions to enhance the employee experience.Monitoring compliance with HR policies, procedures and programs to ensure adherence.

Developed key performance metrics to manage account to success, high customer satisfaction andrenewal with 95% reporting accuracy.• Executed on-time, under-budget project management on complex issues for senior leadershipwhile supporting workforce planning initiatives.• Ensured compliance with established internal HR policies, procedures and regulatoryrequirements.• Generated and prepared quantitative and qualitative reports for executives, senior managementand/or HR staff on employee and labor relations trends.• Provided support and problem resolution on policies, regulations, and practical standardsregarding payroll, compensation, recruiting, and performance management.• Conducted employee investigations and directed all employee engagement activities.• Created, recorded, reported and other documentation of training activities.• Supervision of 3 HR Coordinators

Human Resources Generalist - November 2019- January 2020• Deployment, facilitation, and reporting of all HR functions and deliverables for multiple facilities such as performance reviews, compensation analysis, benefits enrollment, and reward programs.• Provides day-to-day coaching to leadership on a variety of actions to include employee relations issues, policy interpretation and application; talent management and development; and organizational design consultation.• Employer brand management-working closely with management and employees to improve work relationships, build morale, increase productivity and retention.• Conduct ongoing supply and demand analysis for business partners on current/future state staffing, as well as skill needs and design talent acquisition strategies to meet those needs. Actively participating in budget planning/labor forecasting process with business partners.• Oversee contract negotiation and invoicing for temporary staffing with multiple agencies.• Drive evaluation, monitoring, and reporting of training programs (Site-specific, departmental and individual) to ensure success and consistency between functions. • Full cycle recruitment.• Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations and providing guidance to associates and managers on HR-related matters.

Greater Memphis Area

• Management, responsibility, and direction for all HR functions for Memphis facility and support HQ• Administration and oversight of all pre-employment checks, drug screening, and E-Verify processes.• Maintain and update employee-related database/ information systems and runs queries as required within programs such as Timeforce, KRONOS, and Paylocity.• Benefits orientation and facilitation which included rollout of complete online platform from paper enrollment.• Partner with business leaders in the development and administration of programs, procedures, and guidelines to help align the workforce with the strategic goals of the company by developing individual department goals, objectives, KPIs, and systems.

• Ensure that template employment letters are updated and accurate.• Issuance of employment letters.• Administer all pre-employment checks, drug screening, and E-Verify processes.• Coordinate and facilitate the On-Boarding Orientation, whether at location or via WebX.• Maintain employee-related database/ information systems and runs queries to support Operations team as required.• Partner with business leaders in the development and administration of programs, procedures, and guidelines to help align the workforce with the strategic goals of the company by developing individual department goals, objectives, and systems.• Conduct interviews. • Make formal recommendations on recruitment and selection.• Act as first responder to all Employee Relations issues.• Organize and arrange logistics, communication, etc. for relevant topics.• Innovative coordination and execution of training initiatives regarding Compliance, Management, Compensation, Safety, & Development, etc. such as workshops and hands-on training.• Assist with the development of Human Resources policies for the company. Developed and deployed new Exit Interview Process SOP increasing administrative efficiency by 30%.• Advise managers on employment issues and performance management processes.• Manage creative and engaging implementation of site safety and health programs. Tracks and posts OSHA-required data and files reports.• Conduct investigations and necessary documentation for employee situations, including but not limited to, harassment, discrimination, and violation of company policies.• Comply with all existing governmental, labor legal and government requirements including any related to the EEO, FMLA, the Department of Labor, Worker Compensation, OSHA, and so forth to protect the interests of employees and the company, while maintaining minimal exposure to litigation.

-Responsible for recruiting, screening, interviewing and processing background checks for full-time and part-time positions and coordinating employment process with Human Resources and Labor Relations Manager. -Maintain labor and supply costs on a daily basis to meet customer service and financial targets by leading teams in the planning, implementation and execution of merchandising and operating initiatives.- Exceed yearly sales and EBITDA targets: 2012 by 10.3%, 2013 by 3.7%., and 2014 by 4.1%-Prepare and analyze data for weekly forecasting of sales and labor expenses vs. budget. Exceeded FY 2012 (8.9%) and 2013 (4.2%) goal.-Lead team of 135+ team members through coordination direction, guidance and performance feedback on a regular basis. Trained and developed 8 entry-level associates to department supervisors.- Plan and execute corporate training initiatives with 95% target score as measured by Subject Matter Expert, Category Manager/Coordinator. - Administer company programs by utilizing coordinators and other field staff to ensure store departments are achieving sales and profit goals and ensure implementation, and execution of division merchandising plans.- Ensure the store surpasses customer and company expectations for profitability, cleanliness, appearance, product availability, product quality, and safety, shrink and inventory control.- Control inventory via communication, task management & identification, ordering, accurate delivery, product quality, invoice reconciliation, production planning and proper scheduling. - Ensure delivery compliance and cold-chain management by ensuring maximum temperature is consistently in limit to support maximum product quality, while minimizing & reducing loss.- Conduct a proactive and productive relationship with union representatives and business agents/ vendors

Greater Memphis Area

- Customer/member service which included: Personal Training log, guests, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments.- Operated Tomax system and ensure open/close/break procedures were followed. - Reconciled and reported all incoming or outgoing (i.e. drink refunds) monies within - Promoted and sold merchandise.- Recorded member concerns on the Member Service Log or Maintenance Log.

Greater Memphis Area

Recruited new consumers for product use and purchase via sale leads.- Exceeded company goals and productivity metrics for 82 outbound calls per day. 100 calls per day average.- Educated and trained customers in product use to retain and increase the in-warranty “save the call” business methods while exceeding weekly target of 10% for 36 weeks by 2.72%.-Provided customer service solving customer concerns and complaints.

Master Of Business Administration (M.B.A.), Marketing/Marketing Management, General

Bachelor Of Science (B.S.), Marketing/Marketing Management, General