Lee Bailey Email & Phone Number

Des Moines, IA, US

Des Moines, IA, US

Eindhoven, Netherlands, NL

- Consult and collaborate with Global Business Units in the United States and Canada to conduct current-state journey interviews with Partners/Customers and gain in-depth understanding of their end-to-end experience (Listen).- Create the journey story through personas, journey maps and heat maps; identify pain points, improvement opportunities and moments.

Des Moines, IA, US

- Directed Customer Experience (CX) team and initiatives delivering exceptional experiences to our Agents and Policyholders. - Managed centralized CXM efforts including Agent/Policyholder research (capturing/advocating VOC), journey mapping, personas, experience roadmaps, and identified pain point/improvement opportunities. Supported CX VOA for major.

Chicago, IL, US

As a Senior Business Architect, my focus was on enhancing ease-of-doing-business for Agents and Customers:- Provided a clear, consistent "Voice of the Agent/Customer" perspective and influenced end-to-end user experience design/flow to project teams/stakeholders.- Conducted Agent/Customer field research to identify user needs, design/develop/improve.

US

As a Senior Business Consultant, I was in a Business Application Owner (Product Owner) role, working along side multiple agile IT teams focused on delivering new features and capabilities to the Alliedinsurance.com (online self-service) web site, Allied/Nationwide Agribusiness Mobile Apps, and the Allied/Nationwide Agent Sales & Service Portal.I assisted.

West Des Moines, Iowa, US

As Channel Manager for the E-Products Team, I researched, designed and implemented an innovative platform enabling the company to introduce electronic medical record documentation products (OASIS) into new markets utilizing tablet PC technology.Managed multiple, complex projects while directing the technical integration/interface details involving external.

Urbandale, IA, US

As Team Lead, I coached, mentored and led team responsible for delivering the Oracle WebCenter environment supporting several of the W.R. Berkley company custom portal deployments. Responsibilities included managing priorities for team, providing status and project tracking details to leadership along with fostering customer focus and educating customers.

As Software Product Manager, I managed an industry leading software solution developed specifically for the pre-cast construction industry. Responsibilities included developing prospect and customer relationships, implementing new features into platform and developing product/feature road maps.I also provided technical and project leadership for other.

US

I played various technical and business roles:- Managed team of engineering staff supporting eCommerce infrastructure – managed several major projects simultaneously including hardware/software upgrades, new application deployments, security enhancements and other initiatives.- Helped lead the design and build of multiple agent portal platforms/features.

St Paul, MN, US

As Systems Specialist at a start up company (HCES acquired by 3M), I assisted in the design and development of software/hardware for wireless mobile nursing care systems. I provided network/application integration support enabling the point-of-care platform (PACE-NET) to communicate with existing hospital application environments.

As Systems Engineer, I was responsible for integrating SDS MedNet and Unix based SDS InfiNet systems into acute care and rehabilitation sites across the United States. I also designed and installed wide-area communication networks to remote care facilities and provided hardware and application software support to over 200 hospitals.

Computer Science

Associate Of Applied Science, Computer Engineering Technology