Lee Bailey Email & Phone Number

Philadelphia, Pennsylvania, United States

I provide solutions to in-house technology problems on the fly daily. Troubleshooting, SQL, DAX, BI Anaylsis, Web Development, and pretty much anything else that isn't in the networking sphere.

Philadelphia, Pennsylvania, United States

As the Web Department Manager I successfully resolved administrative & IT issues, streamlined processes, and improved efficiency within the department while attempting to integrate an agile framework. I reduced service costs by transitioning clients to a more reliable provider and implemented digital security measures to protect client data and systems. Additionally, I enhanced client websites for improved accessibility by ADA standards and critical issue resolution during non-business hours… Show more As the Web Department Manager I successfully resolved administrative & IT issues, streamlined processes, and improved efficiency within the department while attempting to integrate an agile framework. I reduced service costs by transitioning clients to a more reliable provider and implemented digital security measures to protect client data and systems. Additionally, I enhanced client websites for improved accessibility by ADA standards and critical issue resolution during non-business hours. Despite discontinuation of services in other departments, I ensured continued client engagement and maintained strong relationships. Helped clients daily on issues regarding support for anything web based. Show less

Accelerated the design of full websites to meet client needs, utilizing new skills and technologies. Played a key role in transitioning the department to a CMS (WordPress) and developing SEO strategies. Consistently delivered custom websites at high pace.

Ensured data integrity for business backups daily to help identify issues before they impacted clients. Assisted clients in understanding and effectively using software to avoid data input errors. Used SQL daily to resolve data issues and assure data validity. Developed tools using C# and SQL to convert data from multiple database formats. Addressed in-house issues using legacy VB software. Updated legacy data conversion tools for smooth integration of new features into software.

Provided 24/7 remote support for critical / emergency issues, bringing both standard and emergency veterinary hospitals back online. Effectively addressed and resolved customer issues from the ground up across windows networks. Built strong relationships with clients through exceptional support, candor, and problem-solving skills. Experience with ITSM ticketing systems and resolving network issues over a wide variety of situations. Responsible for computer hardware & maintenance on rotation… Show more Provided 24/7 remote support for critical / emergency issues, bringing both standard and emergency veterinary hospitals back online. Effectively addressed and resolved customer issues from the ground up across windows networks. Built strong relationships with clients through exceptional support, candor, and problem-solving skills. Experience with ITSM ticketing systems and resolving network issues over a wide variety of situations. Responsible for computer hardware & maintenance on rotation. Often I was personally requested to solve issues due to my attitude, quick resolutions, and empathy. Show less