Lee Balkin Email & Phone Number

South Bend, Indiana, United States

Greater Los Angeles Area

- Owns day-to-day management of Customer Support Representatives work product and delivers the best possible issue resolutions to customers, while meeting SLAs.- Creates and ensures implementation of procedures for escalations and workflow between support teams.- Works closely with department heads to clearly identify, investigate and resolve product bugs.- Defines and prioritizes engineering tasks and feature requests to continuously ensure the best possible platform for financial services.- Collaborates with internal stakeholders on process improvements to best enable global, and remote support that creates positive client interactions.

Marina Del Rey, California

Greater Los Angeles Area

West Hollywood, Ca

• Office Management : Maintains and updates all employee schedules; sets and communicates staff appointments and reminders. Responsible for documenting and communicating all new office policies and management requests. • Hospitality / Reception: Maintains a fun, positive, work environment. Schedules, organizes and coordinates team building events. Responsible for placating all customer concerns and issues and promoting additional services. • Inventory Management: Established, documented, and implemented weekly and bi-weekly inventory stocking strategy to optimize inventory and cash flow. Worked with the staff to establish minimum product requirements based on purchasing lead times.

South Bend, Indiana Area

• Hospitality / Reception: Provided a warm, friendly, upscale environment to enhance the member experience. Served as facility receptionist, greeter and hostess for club events.• Event Planning: Planned, organized, marketed and hosted informal and formal club dances and social events. Coordinated all vendor support services, including physical set-up and catering support• Communications: Developed strategic marketing plans and marketing collateral to promote club services and enhance club membership• Project Management: Successfully defined, developed and implemented programs designed to enhance membership and member relations

Greater Chicago Area

• Data Entry / Analytics: Scored and checked psychological assessment measures, performed data entry, filed, worked independently and in teams, collected data via phone interviews• Administrative Support: Provided staff psychologists with all required administrative services as required. Proactively defined an improved filing system to facilitate patient tracking and data maintenance.

Burlington, Vermont Area

Master Of Arts - Ma, Clinical Mental Health Counseling, 4.0

Bachelor’S Degree, Psychology, Magna Cum Laude