Lee Basham Email & Phone Number

United Kingdom

Northampton, England, United Kingdom

Northamptonshire, England, United Kingdom

Cambridge, England, United Kingdom

Maximise sales of new and used vehicles, accessories and finance packages to meet targets set by Manufacturers and budgets set by Group.Manage the day to day running of 16 New vehicle showroom and 100 Used vehicle forecourt.Manage 12 Sales Colleagues and 2 Business Managers Meet with representatives from BMW UK.Manage customer satisfaction (CSI).

Responsible for the overall operation of the centre.Recruited, Trained and Managed 32 FTE (Including 3 Team Leaders).Handling contact (and Sales to) of the groups website enquiry (including 3rd Party sites).Handling contact (and Sales to) all incoming telephone enquiry.Implementing and management of the LiveChat (converting chats to leads and leads to sales).Providing MI and KPI's to the Marketing Team on current campaigns.Spent time within our dealers to help GM's & Sales Managers how to keep and convert leads sent from the Centre.

Managed the processes and profitability of 19 Business Managers across London, the Midlands and the South West.Group F & I TrainingDeliver 'Selling Excellence' to all new Sales ColleaguesDealership F & I Events (Man from the Bank)FCA Training including instilling the FCA Principle of TCF across the business

Renault Main Dealer. New, Used and Service and Parts.