Lee Benson Email & Phone Number

Alabama, United States

Montgomery, Alabama Area

- Manage institutional approach to course design on Blackboard LMS to ensure that courses are consistent across departments and disciplines. Ensure that courses meet standards for Quality Matters Rubric and Online Learning Consortium standards. Ensure that courses adhere to Americans with Disability Act guidelines.- Assist Faculty and Students with Blackboard LMS usage. Trouble shoot problems and act as liaison when needed between Blackboard Learn Support and individuals that might encounter any issues.- Manage iPad program for students.- Installed BMC Remedy AR System version 9.1 and Service Desk for proof of concept in a test environment.- Administrator / Coordinatorof New VoIP phone system from Vonage.

Montgomery, Alabama Area

• Built and maintained a variety of custom BMC Remedy AR System applications for different customers in different lines of business.• Heavy focus on maintenance and administration of BMC Remedy ITSM, customization of ITSM modules, Service Request Management, Business Analytics, and integration between ITSM modules and custom code.• Began using BMC FootPrints Service Core 12.x Administration by taking and passing course and exam.• Began developing on the Force.com platform.• Began developing on the ServiceNow platform.

Montgomery, Alabama Area

• Installed Remedy version 7.1 on MS SQL 2005• Installed Remedy ITSM Suite version 7.0.1 for use in the Maxwell - Gunter Air Force Base Network Control Center.• Customized ITSM Incident Management and Change Management to be used in the unique environment present in the NCC• Managed Microsoft Server and Database environment for Remedy servers, including patches and updates to all operating systems and databases.

Montgomery, Alabama Area

• Managed Upgrade to Remedy Version 7.0.1 that also included an upgrade to MS SQL 2005.• Managed daily operations of Remedy development team as well as projects assigned to the team. Projects included applications in Visual Basic 6, Visual Basic .NET, and Fox Pro versions 6, 7, and 8, as well as Crystal Reports, versions 8.5 and 11.• Served as company software support for the internal applications developed and administered by the team.

Montgomery, Alabama Area

• Developed and administered applications for internal use of many lines of business throughout the company.• Coordinated with business owners to manage development projects meeting the changing needs of the internal environment. Projects included applications in Visual Basic 6, Visual Basic .NET, and Fox Pro versions 6, 7, and 8, as well as Crystal Reports, versions 8.5 and 11.• Managed several upgrades to the Remedy core system and hardware. (Remedy Versions 4.5, 5.0, 6.0. MS SQL versions 6.5, 2000, and 2005.)