Lee Bingham Email & Phone Number

Windermere, Fl, Us

Responsible for leading client and global consultant teams to efficient solution delivery.

Assumed position of strategic account delivery director serving a major hospitality client via SOW/deliverables based engagements and staff augmentation services through a consulting team of up to 135 personnel across as many as 10 concurrent statements of work. Navigated company bankruptcy and acquisition with intentional change management practices resulting in less than 1% consultant attrition and 100% client SOW business extensions.

Delivered technology consultant services across a range of clients, solutions, and skills, establishing strong customer trust and consultant team loyalty throughout. Established program-level management process for a distributed, multiple-workstream guest reservations system upgrade program for a major hospitality client.

Orlando, Florida Area

Consultant PM role assuming leadership for departmental pilot an enterprise project management and requirements toolset which experienced viral adoption from 50 to over 1500 users in under 2 years.

Kissimmee, Fl

Product ownership for Owner Support business unit's technology portfolio, highlighted by the delivery of an ecommerce reservations platform which empowered owners to transact independently and internal agents to serve owners more efficiently.

Championed the complex roll-out of new web site services to vacation ownership members through extensive stakeholder management and a targeted communications campaign for both internal and external customers. Drove acquisition-related conversion activities while rapidly expanding product offerings as an embedded member of the Owner Support call center business unit.

Managed concurrent vendor support contracts and an on-site team providing first-call support for over 30 business-procured application solutions. Solved a challenging distributed pc network security problem by partnering with Marketing, Finance and Technology stakeholders to adopt a secure remote hosting solution.

Led high profile projects sponsored by CIO and CFO to introduce a leading edge business rules engine and define a next-generation modernization roadmap.