Lee Birch Email & Phone Number

Blackburn, Gb

Blackburn, England, United Kingdom

Blackburn, England, United Kingdom

United Kingdom

Preston, Lancashire, United Kingdom

 Encouraging a culture of continuous improvement and high performance, through highly effective sales coaching and goal mapping; Conducting individual and team performance reviews; identifying successes, further opportunities and agreeing defined objectives; Regularly managing through business change, and overcoming reluctance to change; Controlling operating efficiencies and unplanned absence, to ensure team/department cost effectiveness; Pro-active statistical analysis to ensure achievement of all metrics including sales, quality and operating efficiencies; Leading a team of front line sales agents to exceed sales, compliance and efficiency targets by strategising steps to success, with a strong focus of culture, values & behaviours; Nurturing a highly motivated team through colleague coaching, feedback and engagement; Responsible for target setting at consultant level; responsible for managing payroll budget; Managing compliance and being conversant with legislative requirements, including OFCOM, ID&V & FCA;

Preston, Lancashire, United Kingdom

 Acquiring and retaining new business using effective sales techniques; Demonstrating a high level of accuracy and integrity ensuring sales were compliant and within FCA guidelinesConsistently achieving targets and maximising gross margin for the business.

United Kingdom