Reliability, Availability, Serviceability (RAS) Engineering (June 1997 - Present)• Worked with service, development and product engineering teams to obtain and analyze failure rate data of existing products.• Created reliability targets for all new Lexmark hardware. Assessed test data to assure reliability objectives were met. Experience with Weibull++ reliability life data analysis.• Assisted finance with warranty cost estimates and produced MTBF estimates for customer bids.• Developed technical content for service manuals (troubleshooting, removal/replacement procedures, parts catalog illustrations) for mono laser printers, inkjet printers and scanners.• Provided serviceability design improvement recommendations to product development.• Determined Field Replacement Units (FRUs) for new products, released part numbers and BOMs, and associated failure rates to assist forecasting.• Assisted department with, and suggested improvements for engineering records system (ENOVIA) and Product Lifecycle Management.• Led Agile / Scrum teams in Lexington and Philippines as a Product Owner for developing service manuals.• Led Closed-Loop Quality System team to improve print quality diagnostics tools for future products.• Visited customers, dealers and service technicians to capture their experiences and feed to development to better the design of our products. Currently leading a new initiative called ‘Voice of the Technician’ to further capture feedback from service technicians and support center agents at a global level to identify reliability and serviceability improvementsField Service Engineering (June 1994 - June 1997)• Maintained part sourcing for post-production products to support field service team.• Maintained engineering records system and part drawings using CATIA 3D CAD.

Academic Year Part Time work while finishing BSME degree• Assisted mechanical engineers with laptop computer hardware design.• Created various parts and assemblies using CATIA 3D CAD.• Assisted packaging engineering with drop tests and vibration tests of final product design.