Lee Breen Email & Phone Number

Belfast, Gb

Belfast, United Kingdom

Retail Trainer Assessor within Belfast Met’s Centre for Skills & Apprenticeships working across the diversity of the retail sector, delivering training for core retail skills encompassing customer service and team leading.Recruiting, training and assessing new learners, delivering the qualifications required for employer led solutions in the Retail sector. Developing relationships with employers to grow and develop business. Delivering knowledge and skills transfer through a range… Show more Retail Trainer Assessor within Belfast Met’s Centre for Skills & Apprenticeships working across the diversity of the retail sector, delivering training for core retail skills encompassing customer service and team leading.Recruiting, training and assessing new learners, delivering the qualifications required for employer led solutions in the Retail sector. Developing relationships with employers to grow and develop business. Delivering knowledge and skills transfer through a range of methods such as directed training, workshop sessions, technology enhanced learning and a range of assessment methodologies. Show less

Belfast, United Kingdom

Support learners in achieving Apprenticeships through training and assessment in line with company quality procedures and awarding body requirements. Working in conjunction with employers, ensuring the timely and effective delivery of Apprenticeships standards, including English & Maths functional skills. Identify and assess learners needs and put in place robust learning plans with realistic and challenging goals enabling learners to complete their journey. Deliver high quality… Show more Support learners in achieving Apprenticeships through training and assessment in line with company quality procedures and awarding body requirements. Working in conjunction with employers, ensuring the timely and effective delivery of Apprenticeships standards, including English & Maths functional skills. Identify and assess learners needs and put in place robust learning plans with realistic and challenging goals enabling learners to complete their journey. Deliver high quality, informative and inspiring learning and development workshops to groups of learners.  Actively support, mentor and motivate learners across the entire learner journey, to help them with the timely completion of their learning goals and achievement of their apprenticeship standard. Observe, mark, assess and review work produced by learners to ensure it meets the appropriate standard to reflect the learner’s qualification and meet awarding body requirements. Provide insightful and constructive feedback to help learners maximize their potential. Proactively monitor, evaluate and improve the quality and effectiveness of own workload and working practices to ensure deadlines and targets are met. Take full ownership and accountability to ensure that learner information is input onto applicable systems in a timely fashion. Show less

Support learners in achieving Apprenticeships through training and assessment in line with company quality procedures and awarding body requirements. Ensuring the timely and effective delivery of Apprenticeships programmes and QCF qualifications, including functional/essential skills.- Effectively manage a caseload of learners to achieve their targeted qualifications.- Undertake assessments of competence in accordance with awarding body requirements. - Provide training and… Show more Support learners in achieving Apprenticeships through training and assessment in line with company quality procedures and awarding body requirements. Ensuring the timely and effective delivery of Apprenticeships programmes and QCF qualifications, including functional/essential skills.- Effectively manage a caseload of learners to achieve their targeted qualifications.- Undertake assessments of competence in accordance with awarding body requirements. - Provide training and additional support to learners and complete timely reviews of progress against targets.- Ensure each learner’s e-portfolio is updated daily with assessment decisions, training and support to demonstrate learner progress.- Ensure learners with additional support needs are supported and relevant documentation is in place.- Provide appropriate information, advice and guidance to learners to ensure progression onto a suitable higher level qualification.- Maintain own caseload of learners and take part in local marketing initiatives to recruit new learners. - Manage own performance to support the achievement of the company’s key performance indicators. - Maintain all records and paperwork in line with company, funding and awarding body requirements. - Countersigning work and providing support for non-qualified colleagues, across different regions in the UK, to ensure best practice and compliance with quality standards. Show less

Belfast, United Kingdom

Support learners in achieving Apprenticeships through training and assessment in line with company quality procedures and awarding body requirements. Ensuring the timely and effective delivery of Apprenticeships programmes and QCF qualifications, including functional/essential skills.- Effectively manage a caseload of learners to achieve their targeted qualifications.- Undertake assessments of competence in accordance with awarding body requirements. - Provide training and… Show more Support learners in achieving Apprenticeships through training and assessment in line with company quality procedures and awarding body requirements. Ensuring the timely and effective delivery of Apprenticeships programmes and QCF qualifications, including functional/essential skills.- Effectively manage a caseload of learners to achieve their targeted qualifications.- Undertake assessments of competence in accordance with awarding body requirements. - Provide training and additional support to learners and complete timely reviews of progress against targets.- Ensure each learner’s e-portfolio is updated daily with assessment decisions, training and support to demonstrate learner progress.- Ensure learners with additional support needs are supported and relevant documentation is in place.- Provide appropriate information, advice and guidance to learners to ensure progression onto a suitable higher level qualification.- Maintain own caseload of learners and take part in local marketing initiatives to recruit new learners. - Manage own performance to support the achievement of the company’s key performance indicators. - Maintain all records and paperwork in line with company, funding and awarding body requirements. - Countersigning work and providing support for non-qualified colleagues, across different regions in the UK, to ensure best practice and compliance with quality standards. Show less

Belfast, United Kingdom

Remotely managing a team of seven administrators across the UK, responsible for providing interim Divisional Induction and on boarding processes until new systems were delivered in 2013 through the Groups Learning Transformation Programme.- Maintained existing Induction and on boarding processes enabling Group to continue all divisional recruitment (circa 5000 colleagues annually)- Liaised with key Operational and Learning stakeholders to ensure existing induction and on boarding… Show more Remotely managing a team of seven administrators across the UK, responsible for providing interim Divisional Induction and on boarding processes until new systems were delivered in 2013 through the Groups Learning Transformation Programme.- Maintained existing Induction and on boarding processes enabling Group to continue all divisional recruitment (circa 5000 colleagues annually)- Liaised with key Operational and Learning stakeholders to ensure existing induction and on boarding processes mapped out in order to hand over to new owners by year end.- Line management, coaching and development, including 1:1s and appraisals. Show less

Belfast, United Kingdom

Part of Core Curriculum Design team responsible for design and maintenance of Digital and Telephony Banking induction and core training solutions to new and existing staff across UK contact centres.- Framed, scoped and designed training solutions (face to face, e-learning and self-learning guides) across products in Digital & Telephony Banking and Mortgages.- Produced detailed training proposals and session outlines in accordance with design best practice guidelines, which received… Show more Part of Core Curriculum Design team responsible for design and maintenance of Digital and Telephony Banking induction and core training solutions to new and existing staff across UK contact centres.- Framed, scoped and designed training solutions (face to face, e-learning and self-learning guides) across products in Digital & Telephony Banking and Mortgages.- Produced detailed training proposals and session outlines in accordance with design best practice guidelines, which received excellent stakeholder feedback.- Acted as project manager by coordinating own and others design workload to ensure solutions met design standards and regulatory requirements and were delivered on time and within budget.- Delivered face to face or over the telephone presentations to support end users e.g. walkthroughs, train the trainer.- Developed and maintained effective working relationships with Operational and Learning stakeholders by arranging regular meetings and updates. Also maintained a high level of knowledge on relevant systems, processes and new developments appropriate to learning.- Maintained existing core training material through a change control process and by carrying out regular health-checks, ensuring all solutions up to date and new staff fully compliant.- Carried out Quality Assurance checks on material designed by consultants working across UK.Achievements:- Managed design of Banking & Savings and Online training solutions, within Digital & Telephony Banking channel, in readiness for integration of HBoS and Lloyds TSB (one of the biggest ever mergers of its kind within Europe). Approx 60 face to face solutions amended/designed and delivered effectively and on time.- Managed end to end design of new Integrated Online Induction following migration of HBoS systems to Lloyds TSB platform. Show less

Belfast, United Kingdom

Responsible for managing a team of up to 15 training delivery consultants within a regional training team for Halifax contact centres. - Carried out line management, assessment, coaching and development, including 1:1s and appraisals, of a team of approx. 15 trainers across a regional training team over multiple UK sites.- Empowered individuals and encouraged them to take personal responsibility for the standard and volume of their work. Working with them to agree goals and development… Show more Responsible for managing a team of up to 15 training delivery consultants within a regional training team for Halifax contact centres. - Carried out line management, assessment, coaching and development, including 1:1s and appraisals, of a team of approx. 15 trainers across a regional training team over multiple UK sites.- Empowered individuals and encouraged them to take personal responsibility for the standard and volume of their work. Working with them to agree goals and development areas, enabling them to achieve individual and team targets.- Planned the implementation and delivery of training solutions to new and existing contact centre staff. - Interviewed and recruited new training consultants.- Built and maintained strong relationships with key stakeholders across the business. Arranged regular meetings to assess business requirements and provide updates on current projects.- Evaluated training delivered to ensure fit for purpose and full business benefits realised.- Calculated the annual Belfast training delivery team budget and managed resources and spend throughout year (circa £150K).- Liaised with Change and Project teams to ensure training delivery supported change programmes and delivered required training on time.- Personal development maintained by keeping statutory, regulatory and technical knowledge up to date and maintained delivery capability by personally delivering training to support business needs.- Carried out regular Health and Safety audits on site and provided reports to facilities manager.- Managed multi-skilling training programme within Belfast contact centre for all Sales & Service staff (approx. 1500) following merger of Halifax and Bank of Scotland.- Managed administration of Company Development Programme (circa £1.9 million). Ensured all paperwork met legislative requirements and claims were accurate and made on time. Regular updates and reports issued to Invest NI and quarterly audits accommodated on site. Show less

Belfast, United Kingdom

Part of initial team of 12 training delivery consultants involved in setting up Halifax Direct contact centre in Belfast.- Attended Bank Account contact centre induction course before delivering to new inductees.- Delivered induction training and workshops to new and existing staff within Banking, Savings and Credit Card channels.- Developed new training solutions associated with specific projects.- Maintained existing training material to ensure it was accurate and up to… Show more Part of initial team of 12 training delivery consultants involved in setting up Halifax Direct contact centre in Belfast.- Attended Bank Account contact centre induction course before delivering to new inductees.- Delivered induction training and workshops to new and existing staff within Banking, Savings and Credit Card channels.- Developed new training solutions associated with specific projects.- Maintained existing training material to ensure it was accurate and up to date.- Ensured personal capability and knowledge of policies kept up to date, through regularly taking customer calls.Achievements:- Successfully attained Bank Account Customer Service Advisor competence.- Continuously delivered high quality Advisors to Operations – enabling the Contact Centre to grow ahead of forecast.- Attained promotion to Training Team Manager. Show less

Belfast, United Kingdom

Employed initially as a consultant within the Teleservicing department. Promoted to Training and Development Specialist. - Answered telephone enquiries on life claims from customers and sales force.- Compiled productivity figures for section on PC.- Interviewed and recruited new members of staff.- Designed and delivered training solutions (including Technical & Softer skills and Health & Safety) for new / existing members of staff in Belfast and across offices in UK.-… Show more Employed initially as a consultant within the Teleservicing department. Promoted to Training and Development Specialist. - Answered telephone enquiries on life claims from customers and sales force.- Compiled productivity figures for section on PC.- Interviewed and recruited new members of staff.- Designed and delivered training solutions (including Technical & Softer skills and Health & Safety) for new / existing members of staff in Belfast and across offices in UK.- Health & Safety Officer responsible for carrying out inspections, audits and risk assessments.Achievements:- Completed Training and Development NVQ Level 4- Designed and implemented Customer Service Induction that aligned with and met requirements for new staff to attain Customer Service NVQ Level 2.- Designed and delivered training for relocation of work from Belfast office to other offices in UK.-Obtained NEBOSH National Certificate in Health & Safety, IOSH Display Screen Assessor Certificate and St. Johns First Aid licence. Show less

Croydon, United Kingdom

Part of a Pensions Admin Team, employed to review existing working practices. Later transferred to the Business and Strategic Planning department responsible for producing sales and budget reports for company directors.

London, United Kingdom

Employed as a temporary clerk programming and updating database (IBM VMAS) with data supplied by Regional Electricity Companies and assisting in production of Electricity Seven Year Plan.

London, United Kingdom

Employed initially as a clerk in the Commissions department. Subsequently asked to set up and become Supervisor of Client Services Desk (4 members of staff) reporting directly to the Divisional manager.

London, United Kingdom

Sales consultant selling Life Assurance and Investment products

London, United Kingdom

Various clerical duties including customer enquiries, sending out cheque books/cards, opening and closing accounts, sterling and foreign cashier, agreeing and processing overdrafts and loans.

London, United Kingdom

Employed as an accounts clerk in a film producing company, updating bought and sales ledgers, paying outstanding invoices, handling office petty cash float.