• Project Planning• Manage staff in the day-to-day operations for functional areas of responsibility. Responsible for hiring and retaining staff, career coaching, personal development for direct reports and accountability for the performance of employees. Ensure work completion within schedule and constraints.• Business Development of crucial stakeholders and Placement Partners• Corporate Engagements• Recruitment, Screening & Selection of programme learners• System Development and Implementation • Manage the academic data and the student information system (SIS)Reporting and Tracking of student data including KPAs• Implement best practices in data utilisation and optimization and provide support, training, and assistance to other users• Develop methods to automate data shuttling processes to reduce errors across systems.• Manage projects and maintain timelines to ensure that all systems run efficiently• Evaluate business processes and operational and/or financial effectiveness. Analyse and resolve complex issues and provide alternative solutions as necessary.• Strategic Planning pertaining to Recruitment, WIL (Work Integrated Learning) and Placements.• Control, Evaluate and Resolve learner queries

• Higher Education Programme/Content Development• Business Planning• Market Research• Sales & Marketing

Outcome-based assessment for contracted Hospitality establishments

Cruiseabout is a niche brand part of the Flight Centre Travel Group focusing on the exposure and sales of all cruise line vacation types and destinations around the globe. The brand is fairly new in South Africa, but has grown incredibly within the South Africa and is still continuing to grow.The brand offers not only each knowledgeable Cruise Line and Destination, but also offers the Management of the vacation as a full from flight, accommodation, transfers & tour. Cruiseabout ensures professional and friendly service, affordable prices and efficient follow up and after sales service to ensure a smooth traveling experience.Responsibilities associated with this position:• Day to day Operational running of the branch• Month-on-month Forecasting & Budgeting• Preparing and Reviewing Yearly & Bi-yearlyBudgets• Sales, Product & Destination Training• Leadership Development of line staff• Sales and Operational Reporting Daily, Weekly andMonthly• Ensure all consultants follow company SOP• Motivate consultants to achieve and perform tothe best of their ability and maximize theiropportunity to increase revenue & earning potential• Endeavour to be a profitable store each month aswell as the most improved and most profitablebranch in the country• Manage and minimize expenses• Drive Marketing for the branch based on thedemographic and popular products sold andenquired.• Minimize Financial and Operational Risk• Create a highly motivated environment

• Developing and researching the course material for the entire course in line with the City & Guilds guidelines and outcomes.• The subjects to this course include Food & Beverage Operations, Accommodation Operations & Reception Operations. On the completion and pass of every subject it will result in a Diploma in each. Ultimately the course Diploma is a Hospitality Management Diploma.• The course is outcome based therefor the students spend 4 – 6 months at the Campus for theory and another 4 – 6 months in the industry where the students go to gain practical experience as part of the course.• During their time in the industry I would visit the students regularly to evaluate their performance and assess their progress and understanding of the different aspects and areas that they are required to cover.• Being actively involved in the Sales aspects of the Branch.• Compiling weekly food & beverage orders for the Culinary Student’s practical portion of the course.• Meeting with any Industry Partner prior, during and post the student’s industry exposure. • Liaising with suppliers and maintaining a good relationship with them.• Receiving, handling & resolving customer complaints and concerns.

Managing Crew Payroll a staff compliment of 333, Ensuring smooth Embarking and Disembarking of Crew at each turnaround Port. Providing each respective Country’s Port Agent, Customs (Custom Allowances), Immigrations (Visa arrangement for restricted nationals) and Port State Control (Adhering to the Port’s procedures when embarking and disembarking crew) with the required information to allow a smooth embark and disembark of all joining and leaving crew. Creating Financial Report for EOM and each department’s Overtime Budget. Managing Crew onboard accounts through the Crew Purser Operating Safe (USD and EUR). Managing Bed space and Cabin Allocations for all Crew. Managing the Manning (as per the yearly budget) of each department and the Vessel overall. Managing the Crew Welfare Fund. Ensuring monies are available for Crew Events, Crew Recreational Equipment etc. (All currencies but mainly USD and EUR). Serve as Representative for the Crew Welfare Committee and Chairperson the Monthly Crew Welfare Meetings. Organizing, Scheduling and Executing Crew Social Events to promote good crew moral. Serve as an onboard Human Resources Representative for all onboard and shore side crew and communicating any necessary issues with the respective HOD’s, Seattle Head Office & the Supporting Norwegian Seafarer’s Union when necessary. Processing Disciplinary action taken, Dismissals, Compassionate Situation and Promotions. Acting as a representative for Crew going through the disciplinary and dismissal process. Responsible for the safekeeping and updating of all crew personal documents (passports, seaman’s books, medical certificates, competency certificates)

Overall Supervision off a small highly skilled team (6 Guest Services/Concierge Staff), Administering Cruise Preparation for expected guests at the beginning of each cruise. Training Shore Side staff at each turnaround port to assist the check in process of new boarding Passengers. Resolving guest complaints, flagging high priority guest (VIP’s) and ensuring their ultimate comfort and satisfaction as well as all other guests. Ensuring the Guest Services Staff adhere to the company culture and as expected by our exclusive guests. Assisting the Guest Services Staff in difficult situations and assisting them in resolving these issues. Escalating unresolved complaint or situations to the Guest Services Manger. Supporting the Guest Services Staff in order for them to deliver sufficient guest satisfaction.

Inward and Outward Clearance of the Vessel’s Passenger and Crew, Stores & Provisions, Declaring the Vessels Health Status to each Port-of-Call’s Immigrations, Customs, Quarantine & Port Authorities. Presenting the relevant and/or required ships documentation, charts and certificates to the Port Authorities. Assisting the ship’s company with any landings they need to make together with completing the correct documentation and complying with correct Customs procedures. Supervising the Guest Service Staff and serving as a support in all Administering Duties together with assigning each voyage’s preparation duties to the Guest Services Team. Resolving all passengers related Credit Queries. Controlling, Ordering and Processing the entire Vessel’s stationary requisitions. Training Shore Side staff at each turnaround port to assist the check in process of new boarding Passengers.

To monitor and follow up on all group traces and communicate these due dates with the parties involved with the administration of the group. To file all group files in the correct filing drawers. Print all necessary reports to compile information for groups arriving on the day and 7 days out. To check the tentative reservations for the day and follow up immediately for confirmation, also follow up any tentative bookings as per the procedure for specific group. Update rooming lists and update all added information received on Opera. Ensure that the correct rate is allocated and updated to the appropriate group booking and that quoted rates are honored to the clients. Collect payment from the client and updated the bookings status accordingly together with the correct billing instructions on Opera. Communicate availability to the client if extra rooms are requested outside the group block. Ensure that room types and hotel availability is not overbooked. Attend pre-conference meetings to confirm all is in regards to a room’s perspective. Attend the weekly Group & Conventions meeting to address issue regarding due in groups. The function file should be updated at all times in preparation for Group & Convention meeting. Review the management handover daily. To be familiar with the Hotels, the different room types, the services offered by both Hotels, the complex and the services offered by the facilities on complex. Attend the weekly Non-Gaming with all department heads together with the Non-Gaming & Deputy Non-Gaming General Managers. All group complaints, issues, compliments or queries to be communicated together with all groups due-in 10 days out. *As part of my responsibility I overlook that the staff in the hotel reservations team complete tasks and deadlines in accordance to company’s standards and policies & procedures. I also assist with training new and current staff in their positions.

Monitor all administration related to training and development for purposes of collation of month end reports. Record keeping accurate (full employee details captured or - reporting purposes. Creating VIP accommodation bookings as directed and required by Executive Management. Ensure sufficient stationary supplies are available for the Front Office Department. Co-ordinate / schedule all Room Department related meetings and taking minutes of these meetings. Develop and maintain Rooms filling system. Compile Maintenance Department and Human Resources Department Reports. Financial Reports of Executive Management. Liaising with recruitment agencies and scheduling interviews. Handle forms of correspondence, calls and Guest arrivals. Provide excellent guest service both Internal and external. Monitor Emails and action accordingly. Monitor both Hotel Managers’ schedules and update and respond on their behalf (Electronic Diary). Liaise with the Training Department with all Rooms Training purposes. Administration and monitoring of all leave for staff. Overall supervision of the department’s time and attendance. Bring all time and attendance issues to Senior management’s attention. Checking of payroll and interface documents. Attending of all Rooms Department meetings and relaying information to the department. Communicate all pertinent information on behalf of senior management to the Front Office staff. Distribute all relevant Hotel Grading information to all departments. Obtain quotations for the following years Capital Expenditure. Mystery Guest feedback and payment. Liaise with Suppliers. Involve with the New Hotel project and development thereof. Central Reservation feedback / complaints. Ensuring payment to suppliers is made promptly by raising purchase orders and liaising with the Finance Department. Involved with the development and opening of the new 248 key 3 star Peermont Metcourt Hotel.

Meet and greet guests ensuring that all guests are greeted and assisted promptly and courteously in accordance with the procedures. Attend to any guest complaints, requests and queries immediately. Collect relevant information and paperwork from the guests upon check in and ensure all runs smoothly in order not to inconvenience the guest. Monitor the foyer activities and report any suspicious and unacceptable activities to the direct manager on duty. Report all maintenance issue with the maintenance department and communicate these issues with the manager on duty record and communicate to the next shift. Report any areas of concern to the relevant department and ensure that this is attended to. Review the manager’s handover daily before starting the shift and address any issue together with the VIP report status. Control variances and transactions when working with the cash float and ensure this is in accordance with the cash up report. Before and after every shift have you cash float checked and signed off by the manager on duty. Read emails daily and to ensure you are always aware of what is happening with in your department and on the complex. Also to action any emails directed to your Attention. To ensure that a pit check is done in accordance with the companies procedure at every shift. To be familiar with the Hotels, the different room types, the services offered by both. Hotels, the complex and the services offered by the facilities on complex. To answer the telephone in a courteous manner using the correct phraseology. Monitor arrivals and departures at all times. Ensure that the traces are always checked. Maximize occupancy. Report any incidents of theft or guest loss to the manager on duty immediately. To be aware of all policies and procedures and adhere to them. Ensure all work stations are clean and tidy. Check group file daily, and be aware of groups in house and due in.