1.Fully responsibility for the daily operation of Front Office department and management （Eg: front desk, business center, operator, assistant manager, concierge, transportation, executive floor）2.Develop potential of others through coaching and development opportunities to build organization capability for the future.3.Inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing managerial support.4.Promote your ideas… Show more 1.Fully responsibility for the daily operation of Front Office department and management （Eg: front desk, business center, operator, assistant manager, concierge, transportation, executive floor）2.Develop potential of others through coaching and development opportunities to build organization capability for the future.3.Inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing managerial support.4.Promote your ideas persuasively, and shape the opinion of subordinates and overcome resistance.5.Build consensus for action and negotiate mutually beneficial solutions to problems.6.Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner.7.Complete tasks as directed by Management.8.Generate new ideas and encourage creativity from your staff.9.Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results.10.Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals. 11.Diagnose problems and thoroughly analyze information to guide decision making. 12.Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions. Show less

Rooms 309* 1.Overall responsibility for the daily operation of Front Office department and management.2.As one of the leader coaches the employees and the team in order to support career progression and facilitate succession plans for the department.3.Ensure to identify what motivates colleagues and adapts style accordingly in order to bring out and capture the best in all team members. Recognizes and rewards achievement.4.Ensure to set departmental action plans and… Show more Rooms 309* 1.Overall responsibility for the daily operation of Front Office department and management.2.As one of the leader coaches the employees and the team in order to support career progression and facilitate succession plans for the department.3.Ensure to identify what motivates colleagues and adapts style accordingly in order to bring out and capture the best in all team members. Recognizes and rewards achievement.4.Ensure to set departmental action plans and objectives for the year, with clear deadlines and allocating resources appropriately.5.Controls costs, wastage and effectively manages payrolls and expenses against budget. 6.Conducts the employee learns from mistakes and is open to new ideas, embracing new processes and change to improve services.7.Takes care of employees and sensitively resolves issues and problems within the team, maintaining team stability.8.Conduct the employee to take personal responsibility for developing own skills and ensuring continuous learning is taking.9.Supports the delivery of the hotel business plan, and to drive sales and maximizes profit.10.Creates a fun atmosphere where the team is hungry for success.11.Conduct the staff to take ownership and accountability for own department. Show less

1.Fully responsibility for the daily operation of Front Office department and management2.Conduct department monthly meetings 3.Involved other departments' communication meetings (Sales, HSKP, F&B, Reservation etc)4.Staff regularly appraisal 5.Review department FF&E as requested by high management

1.Make sure the proper, efficient and profitable function of the Front Office, includes Front Desk, Concierge, Executive Club, Business Center, Operator; (10 months without FOM)2.Ensure that the established quality standard and a high level of work performance are maintained; 3.Ensure that standards, policies and procedures are clearly understood and run smoothly 4.Prepare department budgets (revenue, manning and FF&E) 5.Develop training programs and Staff development… Show more 1.Make sure the proper, efficient and profitable function of the Front Office, includes Front Desk, Concierge, Executive Club, Business Center, Operator; (10 months without FOM)2.Ensure that the established quality standard and a high level of work performance are maintained; 3.Ensure that standards, policies and procedures are clearly understood and run smoothly 4.Prepare department budgets (revenue, manning and FF&E) 5.Develop training programs and Staff development programs6.Collect guest comments to improve accordingly & make sure high level of service7.Assume other duties which are assigned by RM/GM; 8.As one of the leader of Hotel Emergency Team, responsibility for handling all emergency circs properly during the duty, lessen all negative affect , report to managements accordingly9.Participate hotel management Relate meeting. (Revenue, P&L etc Show less

1.Overall responsibility for the reception and concierge's operations 2.Handling guest complaints, and assist other departments to provide services for clients. 3.Train new receptionists, including check-in and check-out etc.4.Responsibility for recording any incidents occurred in the hotel and solution proposals and monthly summary.5.Daily inspections for unoccupied rooms, to ensure rooms are ready for selling.6.Daily hotel inspection to make sure everything is up to… Show more 1.Overall responsibility for the reception and concierge's operations 2.Handling guest complaints, and assist other departments to provide services for clients. 3.Train new receptionists, including check-in and check-out etc.4.Responsibility for recording any incidents occurred in the hotel and solution proposals and monthly summary.5.Daily inspections for unoccupied rooms, to ensure rooms are ready for selling.6.Daily hotel inspection to make sure everything is up to standard. (Cleaning, maintenance etc)7.Check all VIP rooms to ensure everything is well prepared, on behalf of hotel to warm welcome and see off VIPs. . 8.Assist Security to control fires and try to find potential safety hazard. Show less

1.Overall FD operation during the working shift.2.Work closely with hotel managers to improve working experiences and professional knowledge3.Conduct guest hotel tour and introduction (Rooms, Convention and Spa etc)4.Organize department team building activities5.Handle the guest complaint in the properly way; 6.Ensure the staffs to provide a high standard service to all guests7.Keep a high standard hotel image and keep good relationship with guests8.Provide value… Show more 1.Overall FD operation during the working shift.2.Work closely with hotel managers to improve working experiences and professional knowledge3.Conduct guest hotel tour and introduction (Rooms, Convention and Spa etc)4.Organize department team building activities5.Handle the guest complaint in the properly way; 6.Ensure the staffs to provide a high standard service to all guests7.Keep a high standard hotel image and keep good relationship with guests8.Provide value suggestions and feedback 9.Responsibility for recording any incidents occurred in the hotel and solution proposals and monthly summary. Show less