Lee Bryant Email & Phone Number

Wolverhampton, Gb

United Kingdom

England & Wales

I deliver courses as a freelance trainer specialising in subjects relating to Aviation / Cabin Crew. I currently work with Oyster Training Group (www.oystertraininggroup.co.uk)I have delivered training in the following subject areas:NCFE Intro to Airline Cabin Crew Level 2NCFE Aviation Operations on the Ground Level 2First Aid & defibrillationAviation Safety & Emergency ProceduresHuman Factors & Crew Resource ManagementConflict ManagementCabin Crew - new entrantCustomer Service & SalesTrain the Trainer - Instructional TechniquesManual Handling

West Bromwich

Delivering BTEC & NCFE Travel & Tourism qualifications to Level 1,2,3 learners aged 16-18 and 19+

Wednesbury, West Midlands, United Kingdom

- To manage a caseload of students - To ensure Work Experience (WEX) students are actively engaged in appropriate work placements- To deliver training sessions to students on WEX element of programme- To ensure that students who complete the programme are progressed into a positive destination- Carry out effective marketing to local employers to ensure sufficient work experience placements are recruited – including cold-calling, employer visits, recruitment fairs, local events, networking- To ensure all WEX students are in appropriate work-experience placements- To undertake Risk Assessments and ensure current R/A’s are in place for all live placements- To conduct meaningful work-place reviews- To remain in regular contact with placement supervisors to ensure issues are dealt with efficiently- To conduct work-place attendance checks/registers- To ensure all completers progress to a positive destination - Undertake networking & marketing activities to keep up to date with progression opportunities- Undertake tracking of students who have left programme & provide on-going support - To undertake daily training sessions with students who are out of placement- Run “Progression Club” sessions for students on programme 16 weeks plus, and leavers- To complete all required documentation in accordance with laid down procedures to meet both contractual and internal requirements- Assist with students completing their BTEC qualification by helping with catch-up sessions and making sure completed work meets criteria laid down by awarding body

Birmingham Airport

Crew Trainer - Courses trained to new entrant & existing Cabin Crew at Thomas Cook. Subjects trained were Safety & Emergency Procedures, First Aid & AED, Security, Conflict Management, Health & Safety, Manual Handling, Customer Service, Service Delivery, Human Factors / CRM. Also a member of the CRM course writing team, co-writing the annual 'joint recurrent course' delivered to pilots & cabin crew; and the CRM course delivered to new entrant cabin crew. Both courses in line with the UK CAA syllabus & regulations. Cabin Manager - leading a team of cabin crew to deliver the highest standards in passenger safety, service & care on short & long-haul flights. Responsibility for Sales, Service & Safety of passengers and crew on board. Excellent team leading & teamwork, coaching & development of cabin crew, decision making, time management, problem solving & customer service skills were all vital to the role.

Worcester, United Kingdom

Customer Service, After-sales care & Complaints management for a large DIY Retail store in Worcester. Excellent problem solving, decision making, customer care, communication skills were essential. Communicating between customers, suppliers & contractors to ensure issues were resolve in a timely manner that was acceptable to the customer & cost-effective to the company.

Certificate Of Education, Education, Pass

Education record

English

A Levels

Maths & History

Gcse

English Language & Literature; Maths; Physics; History; Geography; Computer Studies; French