Lee Caplan Email & Phone Number

Tampa, Florida, US

Leesburg, VA, US

Cincinnati, Ohio, US

Cincinnati, Ohio, US

Atlanta, Georgia, US

Irvine, CA, US

• Manage and lead a department consisting of 50, including 8 direct reports that handle commercial Workers Compensation and General Liability claims that involve national and private equity clients.
• Worked in conjunction with Bill Review, Nurse Case Management and others to ensure we provided technical expertise and exceptional customer service.
• Ensuring company best practices, performance guarantees, company audits were met and exceeded through Excel and/or PowerBI.
• Awarded to Circle of Excellence for performance of the department by achieving a reduction expenses and losses among the claim department.
• Mentor to other offices and Claim Managers and have been asked to help with onboarding and training within our RIMS system.
• Part of sales team to promote and grow the company through new business opportunities.

Lawrenceville, GA, US

Glen Allen, VA, US

Oklahoma City, OK, US

Supervise and manage a staf of 4 for all facilities under the Hobby Lobby logo and its affiliated companies in 4o states. Provide leadership and direction to the staff to efficiently handle in-house claims and claims handled by our TPA. Work the Risk Manager and Assistant Risk Manager to address and respond to new regulations and jurisdictional pitfalls.

Supervise, promote growth and lead a staff of 4 to exceed company goals. Cultivate and strengthen new and existing business through effective communication and sound judgement. Present and demonstrate company products and sound knowledge of Workers' Compensation statutes.

Philadelphia, PA, US

Investigate workers compensation claims for accounts in Kentucky, South Carolina, Virginia and Federal Black Lung. Mentor for new employees. Spearheaded interview team for new hires and the implementation of new programs (Apollo). Ability to handle complex files and issues.

Peachtree Corners, Georgia, US

Investigated workers compensation, auto and general liability claims for national and non-national accounts with Maryland;. Worked to a successful settlement for the accounts to reduce exposure and loss. Completed scene investigations. Conduct phone interviews. Work closely with attorneys for the accounts and the plaintiffs. Able to handle a high case.

Supervise Loss Prevention Specialists and mentor Loss Prevention Managers and specialists at other stores. Mentor of a district that includes 5 stores, conduct district wide store audits, Ability to plan and hold region and store wide training classes. Helped train new loss prevention staff. Achieved an increase in number on internal cases 0 to 4 in two.

First Store assignment initiated operational safety checklists to achieve safety and store goals. Conducted walk-thrus as a measure of accountability. Help reduce risk and loss exposure through internal, external and operational losses.

Supervised and trained eight loss prevention specialists. Hired, trained and scheduled staff Achieved store results with an increase in cases from the previous year. Personal result of a rate of 1 case every 22 hours.

US

Contributed to substantial increase in number of internal and external cases over previous year. Promoted to Assistant Manger within 8 months.

office, Supervised and trained auditors. Solved customer service complaints. Chief investigator on check fraud and margin loss. Collected over 75% of delinquent accounts.

Masters; Ba, Business Administration

Ba, Criminal Justice