Lee Carter Email & Phone Number

Leeds, Leeds, United Kingdom

Leeds, England, United Kingdom

Customers of Mtech span most sectors of industry from finance to care. I am one of nine senior technicians that undertake projects and escalation work. My first two months with the company were dedicated to ‘sticky’ tickets and learning the tech stack. Following that I led on a 4-month project to help a large distribution company move buildings and simplify their IT environment ready for a managed service network in the new building (provided by a third party). This project included the merging of two Windows domains, merging and removing 15 VLANs, replacing the Firewall, replacing the VPN concentrator, updating service and management tools for an IBM AS400 & IBM RS6000 mainframes, Sage migration, a new Remote Desktop Server and migrating services from 2003 Windows Servers to 2022 Servers. This project required me to work with the existing IT staff, contractors that the business directly employed and third-party specialist support companies. My role added extra technical expertise to the AD Domain element and Networking elements plus to drive the changes by mapping out what was needed and co-ordinating with the business (and others). Following on there were several smaller projects to update 2012 Servers to 2022, one included all new hardware and the others used existing Hyper-V Server capacity.

Leeds, United Kingdom

Working within the education sector, I was one of three senior technicians within a 17-strong technical team, responsible for over 1000 customer sites spread across the UK. Within the company I took the technical lead on the managed service element for the 52 local customers that received proactive visits and the customers who subscribed to a reactive service where visits are on a needs basis. The Managed Service Team consisted of myself plus eight technicians. As well as helping the managed service technicians I undertook migration projects. I also developed two chargeable consultancy services (which were my idea); one was implementing the new DFE technology standards and the other was a server migration method that reduced disruption and downtime to near zero.My role changed between 100% site work (when cover was needed) to 80% desk based and 20% on sites. In the past, (when behind a desk) I played a strong part in the company’s support helpdesk. My call closure rate was the second highest on the team; only my line manager who was 95% desk based had a higher closure rate. Helpdesk work was very varied from the basic new users and password issues to complex network integration problems and SQL server service failures. l normally focussed on the harder problems and problems within high schools. Many customers asked for me as they had confidence that I would be able to resolve their problems efficiently.My onsite time was split between regular managed service visits where we performed repairs and upgrades to classroom/office PCs, interactive whiteboards and iPads and visiting ‘downed’ sites when remote support was not viable due to network or hardware problems. My 2022 annual review was really good (as were all past reviews) and I was given a “performing above expectations” rating.

I am responsible for all aspects of managing the development and maintenance of the IT needs for a large high school with 1700 users plus a large primary school with 450 users. This includes the network infrastructure, the servers, workstations, information management systems, backup and all other technical equipment used to run and deliver teaching in a modern school. I manage a team of 3 full time IT technicians plus casual staff when needed at busy times. I (with help from the technicians) undertake all technical support and development work needed at the school; outside consultants are only used for the very large projects. I have created policies, run training courses, ensured that system changes are documented and that all documentation is up to date and accurate. My working environment is very busy and dynamic. The servers are Wintel 2003/2008 and fully virtualised using VMware' ESX. I have about 700 PCs and Laptops (some Win7 but mostly running XP Pro) plus some Apple Macs across the two schools to support.

ICT Technician - Computer maintenance of the school’s two network infrastructures including the servers and workstations. End user support to pupils and teachers/support staff. SIMS support, backup, MS office support, computer inventory, ‘Parent Evening Coordinator’ and First Aid. NT4 Server, Netware 3.1 Server, workstations were windows 95/98/2000. Plus a few standalone Apple Macs.

This was a precision engineering role, manufacturing products from raw and customers’ materials, firstly using manual engraving machines and latterly CAD/CAM. This job taught me about accuracy and getting it right first time along with finding the most efficient working method. I became the first IT technician plus a key holder and first aider.

Bsc (Hons), Business Information Technology, 2:1

A 5 year part-time course encompassing a HND, which I passed with 'Distinction'.

Ccna