I am a highly experienced senior IT professional with over 20 years of Wintel experience. I have a 2:1 BSc (Hons) in Business IT and passed the CCNA some years ago. I currently support over 600 customers for a commercial IT support provider that specialise in an MS SQL based MIS (SIMS) for the Education Sector. I take the lead on Office 365 migrations and support for our customers and also have strong skills in Windows Server NT-2016, Windows 3 to 10, Active Directory, Networks, iOS and MDM integration, IT Project management, client facing and backend support and Virtualisation (VMware, HyperV, and Virtual Box) .Over the 20 years I have gained many skills and experiences that range from managing a team of IT technicians that built (and managged) the IT infrastructure and systems for a large High School. I started at the school when they had some Acorn computers and a few PCs and developed them over a 10 period to over 800 devices (PCs, Macs, Laptops and iPads). To my current employer that supports over 600 customers spread across England and Wales which requires remote management and telephone/helpdesk support methods, this has given me a solid understanding of IT SLA management and CRM.I feel I have many personal traits that any employer will find attractive: I am dependable, highly motivated, patience and logical which makes me a very good problem solver. I’m as good working in a team as working individually on a project or problem. I have a good telephone manor with none technical people and will often use humour to release the tension of a frustrated customer.I always take responsibility for my work and ownership of my responsibilities, so I can take pride for a job well done. I feel excited at the thought of learning new skills, new methods and technology and I am looking for a new challenge to take my career forward.