Lee Rose Email & Phone Number

United States

Hawaii, United States

Headquartered on Oahu with centers statewide to serve our members, HMSA is an independent licensee of the Blue Cross and Blue Shield Association.

Hawaiian Islands

Headquartered on Oahu with centers statewide to serve our members, HMSA is an independent licensee of the Blue Cross and Blue Shield Association.• Successfully implemented MFA for privileged access.• Facilitated in the operationalization of enterprise’s revamped patch and vulnerability management program.• Tracking, planning, and development of enterprise’s transition to a modern security posture to address Adversary Obstruction Defenses requirements set by the BCBSA CISO board.

Hawaiian Islands

Headquartered on Oahu with centers statewide to serve our members, HMSA is an independent licensee of the Blue Cross and Blue Shield Association.

Hawaiian Islands

Seocho-Gu, Seoul, Korea

Afterschool academy (500+ students, 25+ employees) specializing in high-performing elementary school students.• Held bi-weekly meetings with owners and managers; identified and analyzed problems and areas of need for academy; proposed possible solutions and problem solved urgent issues.• Conceptualized and gained approval for various projects; incorporated feedback from stakeholders into ongoing projects while working under high pressure and compressed time frames; developed schedule and budget, allocated resources, and managed project team (10-25 employees) to ensure project success.• Created and supervised process for bi-monthly workbook publishing that was a core component of the school’s annual generated revenue of +$2M USD.• Served as project lead on transitioning data to cloud solution; bolstered academy’s data management while serving as IT specialist; solved network and IT-related issues.• Led and created programming for monthly, quarterly, and biannual training workshops for groups of 10-25 teachers. Training included cultivating staff’s overall professional development, communication, time management, organization, team building, and leadership development skills.Key Accomplishments:• Designed academy’s core curriculum that served as the business’s main differentiator in the marketplace.• Reduced costs and cycle time by streamlining the production process for publishing materials.

Seocho-Gu, Seoul, Korea

• Recruited from overseas to assist in establishing a new branch. Facilitated employee hiring and training process; directly supervised over 20 teachers at any given time; offered early partnership in the academy.• Established academy’s solid reputation and credibility, increasing student enrollment by 300% in 2 years.• Served as the academy’s IT specialist; solved network and IT-related issues.• Consistently transitioned students from Korean education systems to western education systems abroad.

Greater Chicago Area

Online retail store offering the best-of-class ultramobile PCs, laptops, phones, and gadgets.• Harnessed existing IT knowledge to rebuild company’s COTS products. Tasks: converted laptops from Japanese to English Windows OS; installed drivers and applications for peripherals and components.• Processed RMAs and performed defective unit analysis for laptops, tablets, and phones. Deconstructed products to diagnose and repair hardware and software issues.• Resolved written and phone customer complaints and concerns with strong verbal and negotiation skills.• Promoted to head of Tech Support within 7 months; regulated company inventory and logistics.• Significantly improved process efficiency and productivity after hired to shipping department, leading to an immediate decrease in customer complaints. Reduced overhead expenses and lowered operational burden, allowing management to reallocate resources to areas in need.