Lee Clothier Mba Ba Hons L7 Iwfm [Pgc] Nebosh Ciwfm Email & Phone Number

Edenthorpe, England, GB

Sheffield, United Kingdom

Accountable for delivering incredible Property services, hard and soft Facilities Management. Responsible for maintaining client relations at all levels, requiring outstanding customer service skills, to ensure high satisfaction, occupancy and income levels. Responsibility for supporting, directing, and inspiring a dynamic team. Financial accountability.

Ministry Of Justice

• Responsible for delivering a range of hard and soft facilities services on behalf of the MOJ. My role requires strong stakeholder management attributes and effective communication skills. Accountable for SLAs/KPIs in.
• Received Client compliment within first 4 weeks for improvements to service delivery.
• Ensured site exceeded KPI expectation within first full reporting period

• I had full project management responsibility for the planning, co-ordination and implementation of all site facilities, resource and works required of installations. I developed further extensive experience in client.
• Raised revenue stream income from £550K-£660K within 12 months.
• Full client approval and satisfaction was achieved for every installation with repeat business.
• Significantly increased the active client base by 25% in the first-year of operations.
• Substantially reduced installation callouts through meticulous planning and contractor management.

• Accountable for meeting the Service level agreements (SLA’s) and key performance indicators (KPI’s) for Facilities Operations. Responsible for development, delivery and overall management of soft/hard facilities.
• Leadership and management of a university-wide soft services systems review for staff utilisation resulting in a reduction of eight (8) FTE staff with an annual cost reduction of £132k.
• Undertook a value-for-money procurement review of consumables leading to a tender process forecasting of £10k annual saving.
• Conceived and implemented a university-wide risk register to ensure HSE compliance.
• Strategic involvement in business continuity planning in relation to utilities.

Yorkshire And West Midlands

• Leadership and management of twenty (20) staff operating in Birmingham and Sheffield. The overall function of the service team was to streamline occupational health treatment schedules and appointments to improve.
• Implemented a customer voice system that realised satisfaction improvement of 60%.
• Reduced outsourcing costs through bringing the cleaning maintenance team in-house.
• A review of sanitary services/products resulted in an eight thousand pound (£8k) annual saving.

Wakefield, United Kingdom

• Responsible for 365/24/7 contact centre function and safe/secure/efficient transportation of 10K prisoners per day in over 400 cellular vehicles per day, with circa 48 FTE staff. Key Impact
• Service delivery timeliness improved from 89% – 98%.
• Reduction of staff absenteeism rates from 8% to 2%

Yorkshire And Humberside

• Accountable for the safety of officers, public and prisoners at multiple sites and vehicle depots across West and South Yorkshire. Tasked with leading projects with the aim of improving both effectiveness and.
• Awarded Ministry of Justice Award for being escape free for 3 years.
• Implemented changes to workflows and practices, that delivered effective and efficient audit processes.
• Developed company-wide development framework and induction/training programme for junior managers.
• Attained ISO14001 and ISO9001.
• Achieved the BSC ‘Sword of Honour’, awarded only once per year.

Wakefield, United Kingdom

First line management role responsible for the safety of officers, visitors and prisoners within the custody suite, leading up-to 20 staff. Assisted the Area Manager in maintaining and continually improving safety and security by developing and maintaining a robust audit programme.

Hampshire Ambulance Service

• Front line role delivering advanced life support to patients, with a secondment in the contact centre which was incurring penalties for slow response times. Key Impact
• Changes made to ambulance positioning resulted in a dramatic improvement in response times.
• Awarded ‘HRH Queen Elizabeth 2002 Public Services Medal’ for work in the Armed Forces & NHS.

National / International

• Servicing and administration of vehicles, locomotives and plant. Direct leadership and management of junior soldiers. Operational in the Balkans and Kosovo. Key Impact
• Appointed as Physical Training Instructor
• Military Conduct: Exemplary; commended by Commanding Officer.

L7 Diploma, Leadership And Management, Level 7

Mba Facilities And Business Management, Mba (Masters) Level 7 Merit

Delivering Strategic Facilities Management (Pt) Leadership, Partnership And Change Within Facilities Management Strategic Project.

Iwfm Level 7 Facilities Management, Facilities And Business Management, Pgcert

Activities and Societies: Delivering Strategic Facilities Management (Pt) Leadership, Partnership And Change Within Facilities Management.

Ba (Hons), Business Management, 2:1

Nebosh, Occupational Safety And Health Technology/Technician, National Certificate

Btec National Diploma Leisure Management, Parks, Recreation And Leisure Facilities Management, Merit

City And Guilds Leisure Management, Parks, Recreation And Leisure Studies, Credit

Institute Of Leadership And Management [Ilm], Organizational Leadership, Level 4