Lee Coogan Email & Phone Number

Jersey

· Ensure that the services delivered meet or exceed the expected quality standards.· Ensure that customers are satisfied with the services provided and that their feedback is heard and where appropriate acted upon.· Ensure that the service level agreements (SLAs) are met and that any deviations are proactively addressed.· Ensure that the team's performance.

Jersey

• Plan and Coordinate the (non-capital) change programme considering resource constraints
• Creating new programmes according to the strategic objectives of the organisation
• Managing resources and ensuring timely delivery of programmes
• Supervising and coordinating activities of the parties involved in the programme
• Preparing reports and updating stakeholders about the programme
• Resolving issues with management and stakeholders

Jersey

• In 2021, my Service Operations Manager role was expanded to head up both the 24x7 Operations team and the Service Desk team at C5.Key duties:
• Provide line management for Operations and Service Desk teams.
• Provide additional training bandwidth and guidance for the teams and team leads.
• Perform other duties as may be requested to ensure and to enhance the effectiveness of Operations.
• To demonstrate leadership skills to support the Operations team
• To provide training and a point of escalation for technical knowledge and skills to the team.

Jersey, United Kingdom

• Since being promoted to the Service Operations Manager at C5 Alliance, my main duties are;
• Provide line management for the 4 x 4 teams.
• Provide additional cover for teams in the event of planned or unexpected absence.
• Provide additional training bandwidth and guidance for the teams and team leads.
• Perform other duties as may be requested to ensure and to enhance the effectiveness of Operations.
• Check with Operations team leads periodically to ensure that they meet run sheet timelines.

After 18 months of being the Operations Lead Technician, I was offered the role of becoming the Service Operations Development Manager. I am now more involved in the day to day management of Operations and solely responsible for the training and development of the department.Since starting this role, I have become the first point of escalation in.

A further 5 months into my time at C5 Alliance and a role as the operations lead technician was created and offered to me. This role was created to mainly organise and maintain the training of the whole of operations as well as assisting the operations manager with various tasksSince starting in this role I have become a point of contact for operations and.

Less than a year in my role at C5 Alliance of an operations technician I was offered a promotion to become a 2nd In Line. This follows mainly the same sort of role as an operations technician but with the fact that I am the 2nd person in my team that co workers will look to with queries. I am also tasked with slightly more interesting/complicated issues to.

An operations technician performs business as usual tasks as per procedure also providing out of hours 1st line support for various clients. The operations team is at the heart of IT services providing a quality service higher then that which Clients could achieve for themselves, 7 days a week 24 hours a day. Some of my responsibilities include: -Updating.

Management Information Systems, General

During my time at St. Helens College I gained the following qualifications: -NVQ in basic plumbing studies -NVQ Level 2 in Information.

Education record

A-C GCSE's in the following subjects: -English Literature and Language -Mathematics -Double Award Science -History -Graphics -Information.