Transport customers to desired destination and ensure arrival is safe and timely.Manage schedule and income via iPhone application technology.Maintained a 4.95-star customer rating by providing a friendly customer service experience through professional conversation, neat appearance, and comfortable environment. Completed over 3,700 rides for both platforms.

Promoted to Lead Host which added the responsibility to assist with managing and supervising front of the house staff.Greet and welcome guests upon arrival and escorted to assigned table.Performed opening and closing duties for the front of the house and ensured restaurant cleanliness standards were up to par.De-escalated upset customers by delivering quality customer service.

Started at Aldo as a Sales Associate and received several promotions. Became the Store Manager at the Kittery location.Exceeded company sales metrics and was top 10 in sales volume in the North East region.Performed management duties such as scheduling, interviewing, onboarding, and training associates. Maintained a staffing level of approximately 7 – 10 employees.Achieved superior sales results by offering product alternatives, shoe care add-ons and accessories.Practiced loss prevention strategies such as scanning inventory on a weekly basis, reconciling cash registers, performed associate bag checks, and monitored customer shopping activity.Offered constructive feedback to staff regarding metric results and customer service quality to ensure staff was delivering optimal results.