- Lead a high-performing team of 80+ professionals, providing strategic direction and overseeing all aspects of workplace technology across 70+ locations, serving a staff of 7000 globally.- Develop and execute a comprehensive technology roadmap, aligning it with business objectives and ensuring seamless integration with existing systems.- Optimise resource allocation and drive cost efficiencies while delivering innovative solutions.- Establish robust governance frameworks and standardised processes, enhancing operational efficiency, reducing downtime, and ensuring regulatory compliance.- Formulate and execute strategies to drive digital transformation, streamline workflows, and improve productivity across the organization.- Foster strong relationships with key stakeholders, collaborating closely with executive leadership, department heads, and external vendors to align technology initiatives with business needs.

- Lead the IT Service delivery function, infrastructure and platform development teams.- Deliver business objectives in a secure manner without impacting daily operations.- Work with architecture to develop IT roadmap to a more stable and secure environment.- Lead strategic technology initiatives to build and maintain key elements of the firms enterprise infrastructure.- Ensure comprehensive disaster recovery architecture is delivered and operations in place to ensure compliance with RPOs and RTOs.

- Lead the IT Service delivery function, infrastructure and security team.- Build relationships across the business and IT that are required for the effective operation of the whole of IT infrastructure and service delivery.- Ensure comprehensive disaster recovery architecture is developed and maintained.- Participate in IT strategic planning, project planning and budget planning.- Analyse technology trends and develop infrastructure strategy, architecture and delivery processes designed for agility and cost effectiveness.- Advise senior management (e.g. IT Director) on risk levels and security posture.- Provide guidance and counsel to the senior executive team and the wider business community in defining objectives for information security.Key Achievements- Introduced ITIL best practices across the service delivery function.- Migration to O365 (from office 2010).- Successfully lead a project to deliver a 3rd party managed security operations centre.- Produced a comprehensive roadmap to upgrade and maintain out of support and end of life infrastructure.- Reduced the number of IT vendors to aid more efficient management of the IT estate.

- Responsible for leading and managing the infrastructure network team comprising of 12 engineers (both contractor and partner).- Accountable for maintenance and development of the IT network. - Management and overview of infrastructure projects. - Ensure calls are responded to within SLA. - Manage ongoing problems ensuring RCA is complete and relevant stakeholders are kept up to date. - Provide input to the infrastructure roadmap. - Disaster recovery management – ensure infrastructure meets current DR requirements. - Ensure documentation is maintained to defined standards. - Maintain risks and issues logs ensuring that risks are communicated effectively to stakeholders. - Financial forecast and budget responsibility for John Lewis branch, distribution and johnlewis.com infrastructure. - Maintain supplier relationships. - Problem management ownership. - Mentoring and development of network team members. - Attend weekly change management meetings ensuring all infrastructure changes are represented effectively. - Manage 3rd party providers. - 24/7 Major incident management escalation point across application and infrastructure teamsKey Achievements- Established a new operations/delivery team focussing on infrastructure relating to John Lewis branches and the johnlewis.com website. As part of this I led the on boarding of partner and contractor resource into the John Lewis IT network/server space.- Introduced new technologies to ensure network infrastructure remained up to date and within vendor support dates. - Secured funding to update the John Lewis branch Cisco voice platform covering 15000 phones and two 1000 seat customer contact centres. I then lead the delivery of the project utilising offshore and onshore 3rd party resource from low level design through to successful implementation.

- Subject matter expert for IP Telephony technology area within operations team (including Cisco CUCM/UCCx/UCCe and Unity voicemail).- Provide 3rd line support for infrastructure within key skill area of IP telephony as well as the following. Citrix Netscalers/load balancing/firewalls, Wireless – Cisco wireless LAN controller estate, Routing – Cisco 3600/3900/2900, Switching – Cisco Nexus switches (2000/5000/7000 series), 3560/3750 stackable, 1900/2900 series. Enterasys JL switch estate, WAN – ISDN/EVPN/ADSL.-24/7 support rota cover for WAN technologies.- Organised rota to ensure office cover is maintained.

- Subject matter expert for IP Telephony technology area within development team.- Took a lead role in the further development of the JL IP telephony solution (Cisco CUCM/UCCe).- Upgraded the head office Cisco UCCx servers to maintain vendor support. The planning for this upgrade involved project managing several other interested parties including the divisional support desks.- Oversee and undertake testing activities across multiple technology areas.

- Played a key role in the development of the JL/Head office IP telephony solution (Cisco CUCM/UCCe). This was picked up as part of the role I had undertaken within my previous role.- Provide 2nd/3rd line support for divisions across multiple network technologies.

- Lead the comms/POS team within the JL service desk.- Subject matter expert for 1st/2nd line support across LAN/WAN/Voice technologies.- Develop team members to ensure consistent approach to problem determination.- Organise 7 day office cover across JLOSD to ensure consistent support for customers.- Feedback on team performance to manager for annual reviews.

Support desk role - Subject matter expert for 1st/2nd line support across LAN/WAN/Voice technologies.Ensure incidents/problems are responded to within agreed SLAs.

Support desk role - Subject matter expert for 1st/2nd line support across LAN/WAN/Voice technologies.