Acquisition to Accenture where I continue to support the transition.

I originally joined Nautilus to support the Chief Operating Officer. When he left, I was promoted to Operations Manager reporting directly to the Managing Director and took overall responsibility for the operation of all back-office functions:• Responsible for ensuring that new projects were set up correctly across timesheeting, accounting and banking systems• Onboarding and contracts creation for new members of staff and contractors - including contract extensions.• Responsible for all invoicing to clients on a monthly basis for fixed fee and T&M projects.• Month end approvals and sign off of staff and contractor timesheets.• Responsible for all accounts reconciliations – bank transactions, company credit cards, expenses.• Review and set up of payments to suppliers, staff payroll and expenses.• Credit control, including liaising directly with clients to resolve issues• The go-to person for all company staff at all levels to resolve a wide range of questions / issues• A key team member in providing information during the acquisition by Accenture• Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.• Maintained professional working relationships and promoted open lines of communication with staff.• Analyzed data from financial reports to identify areas of improvement in business operations.• Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.• Developed and maintained necessary systems and accounting processes and controls.• Generated monthly financial reports and presented them to senior management.• Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter.• Oversee flow of cash and financial instruments.• Reviewed collection reports determining status of collections and amount of outstanding balances

My previous job was working in the Governance department at Lewisham and Greenwich NHS Trust as a Clinical Effectiveness Facilitator. This department is pivotal to the Trust as we are responsible for monitoring and overseeing much of the Hospitals governance and quality improvement work. In my role, I provide support to the departments and clinicians, managers of all levels by reviewing and registering audits on the audit database, providing advice on complex data produced, reviewing proposal forms and data collection tools and also liaising with clinicians about their audit. I work very closely with the Audit Leads to ensure that audits are completed within their deadlines. I have built up very good relationships with staff at all levels within the Trust.As part of my current role I am responsible for co-ordinating, managing and organising monthly quality reports for the 6 Divisional meetings within the Trust. This involves analysing data for each Division, presenting this in an easy to understand format and chasing information required for the reports. My reports are then peer reviewed by the team and then signed off by Senior Management. These reports are then presented at the monthly Governance meetings. I am responsible for project managing the Trust Documentation Audits, liaising with Clinicians and medical records for reviews of patient notes, then analysing the data collected.Within my Administration role, my responsibilities include: • Diary management of the Deputy Director of Governance• Attending Clinical Audit and Governance Committee meetings regularly• Taking minutes at the Trusts Quality and Safety Committee• Creating site rotas for the Clinical Governance team to include annual leave• Preparation of quality reports for Divisional meetings and distribution of meeting papers to Senior Management• I work to very tight deadlines to insure all targets are met

During my time here I was responsible for the day to day running of a very busy office dealing with over 100 criminal defence firms across London. I had good working relationships with all of them. In addition to this I supported our 24 hour service for all of our solicitors. • I used a number of different software packages, including Excel, Word, and PowerPoint, including, spreadsheets and databases. • Creating electronic filing systems • Office expenditure and budget• Order stationery and equipment• Manage meetings• Respond to customer queries and complaints• Maintaining a well controlled environment• Create rota’s• Deal with finance at all levels, credit control, BACS and banking.

My main role was monitoring budgets, making payments to wholesalers, staff wages, banking; invoicing and ordering. I also dealt with customers in a professional yet friendly way in any emotional situation. I took orders via telephone, email and fax and face to face. I also supported in house deliveries.