Lee Cuthbert Email & Phone Number

United Kingdom

I know what it’s like to start at the bottom and climb the corporate ladder. Accessing my 30 years of experience building and developing high performing teams my clients have realised success:- Transitioning into their First Time Management positions.- Transforming their Employee Satisfaction Results by up to 30%.- Being promoted both within their existing employers and with new employers.Interested in having an initial FREE chat? Then get in touch today by Private Message or email me on ljcuthbert@icloud.com.

Hoofddorp, North Holland, Netherlands

Following the FedEx acquisition of TNT Express, developed the initial Small Business Sales Strategy for the European region whilst assisting The Middle East and Africa team and The Asia Pacific team with theirs. Formed the initial Small Business Sales leadership team in Europe. Supported the European integration of both FedEx and TNT Sales teams across all segments.

Hoofddorp, North Holland, Netherlands

Led ~ 3000 people with the responsibility of delivering €2.9bn annual revenues across TNT Express Domestic platforms (Australia, Brazil, France, Italy, United Kingdom).Part of two pre-day one leadership teams (Sales / Marketing) developing and planning for a successful acquisition of TNT Express by FedEx.Positioned and supported my team to ensure readiness for new roles within FedEx under new leadership.

Hoofddorp, North Holland, Netherlands

Part of a small dedicated team responsible for improving Operational performance across all business functions with customer needs leading.Developed the company's first Balanced Scorecard and used this to identify areas for improvement down to Depot level. The Team improved "Delivery On Time & In Perfect Condition" Operational Service Performance by ~5% leading to:- Reduced Invoice Queries.- Improvement in Invoices Paid On Time.- Reduced Customer Service complaints.- Improved revenue contribution through Sales.

Hoofddorp, North Holland, Netherlands

Covering small European Countries and the Americas I was responsible and succeeded in: - Setting Sales and Customer Service budgets.- Delivering the Sales and Customer Service budgets.- Managing and developing the Sales and Customer Service leadership teams.

Hoofddorp, North Holland, Netherlands

Be-spoke customer process design, recovery and development.Working with 3 of the company's largest global customers delivered cross functional service improvements that not only retained their business but also led to additional business new business awards.All improvements were led using Lean Principles that I introduced to each customer team.

Hoofddorp, North Holland, Netherlands

Led a small team that developed the TNT Express Customer Experience Strategy and initiated its worldwide, cross-functional rollout.Built and developed a Central Team to support the further improvement of the end to end Customer Experience in people processes, digital processes and data utilisation.Developed a full business "Cost of Poor Quality" tool.

Northampton, England, United Kingdom

Windsor, England, United Kingdom

Atherstone, England, United Kingdom

Northampton, England, United Kingdom

Durban, Kwazulu-Natal, South Africa

Dubai, United Arab Emirates

Post Graduate Award, Management And Business Studies

Recognition from other Students in Cohort: - The Most Valuable Contributor. - The Most Supportive Course Member. - Best Contributor.

Post Graduate Certificate, Business, Management, Marketing, And Related Support Services

Education record