Senior Associate, Operation And Business Risk Management
Apr 2021 - Oct 2023
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Lee David Email & Phone Number
Manager, Operation and Business Risk Management at Bank of Singapore, Asia's Global Private Bank
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Role
Manager, Operation and Business Risk Management at Bank of Singapore, Asia's Global Private Bank
Location
Singapore, Singapore, Singapore
Who is Lee David? Overview
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Lee David is listed as Manager, Operation and Business Risk Management at Bank of Singapore, Asia's Global Private Bank based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Lee David.
Lee David previously worked as Senior Associate, Operation and Business Risk Management at Bank Of Singapore, Asia'S Global Private Bank and Manager, Client Experience at Standard Chartered Bank. Lee David holds Bachelor Of Foodscience, Food Service And Nutrition from University Putra Malaysia (Terengganu Branch).
Profile bio
About Lee David
Experienced Manager with a demonstrated history of working in the insurance and banking industry. Skilled in Customer Service, Complaint Management, Business Development, Life Insurance, and Customer Experience. Awarded Q4 2016 CEO Service Challenge (Individual Winner) and H2 2018 CEO Service Challenge (Individual Winner) in Standard Chartered.Handling and resolving escalated complaint received from Senior Management, Monetary Authority of Singapore (MAS) and Financial Industry Dispute Resolution Center (FIDReC). Works independently, taking ownership of issues and escalates as required to appropriate parties
5 roles
Lee David work experience
A career timeline built from the work history available for this profile.
Manager, Client Experience
- Handling and resolving escalated complaint received from Senior Management, Monetary Authority of Singapore (MAS) and Financial Industry Dispute Resolution Center (FIDReC).
- Provide support, guidance and feedback of the outcome of each case and throughout the client’s journey
- Complies with policies and procedures when handling disputes/complaints/enquiries, considering any risks of the Bank's reputation
Feb 2020 - Apr 2021
Manager, Client Care Unit
- Handling and resolving escalated complaint received from Senior Management, Monetary Authority of Singapore (MAS) and Financial Industry Dispute Resolution Center (FIDReC).
- Provide support, guidance and feedback of the outcome of each case and throughout the client’s journey
- Complies with policies and procedures when handling disputes/complaints/enquiries, considering any risks of the Bank's reputation
Feb 2016 - Feb 2020
Team Manager, Service Quality
Manage all aspects of Service Quality Team including staff training, providing guidance on complex complaint cases and delegated responsibilities to authorize service recovery up to SGD10,000.
Apr 2014 - Feb 2016
Senior Service Quality Manager
Aia Singapore
Handling of complaint escalations from all internal and external departments, including MAS/LIA/FIDReC
Mar 2009 - Mar 2014
1 education record
Lee David education
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University Putra Malaysia (Terengganu Branch)
FAQ
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What is Lee David's role at their current company?
Lee David is listed as Manager, Operation and Business Risk Management at Bank of Singapore, Asia's Global Private Bank.
Where is Lee David based?
Lee David is based in Singapore, Singapore, Singapore.
What companies has Lee David worked for?
Lee David has worked for Bank Of Singapore, Asia'S Global Private Bank, Standard Chartered Bank, and Aia Singapore.
How can I contact Lee David?
You can use AeroLeads to view verified contact signals for Lee David, including work email, phone, and LinkedIn data when available.
What schools did Lee David attend?
Lee David holds Bachelor Of Foodscience, Food Service And Nutrition from University Putra Malaysia (Terengganu Branch).
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