Lee Driver Email & Phone Number

United Kingdom

Leeds, Gb

Dublin, Ie

Manchester, Greater Manchester, Gb

The role of Global Director/Lead for Managed Services, was focused on strategic planning, global service delivery, team leadership, operational excellence, financial management, compliance, and driving continuous improvement to ensure the success and growth of NCC Groups managed services global product portfolio including:Managed Detection and Response (MDR)Extended Detection and Response (XDR)Incident Response and ForensicsThreat Intelligence Vulnerability ManagementNetwork Security Services

Manchester, Greater Manchester, Gb

As the Managed Service Director for the UK and APAC regions, primary responsibility was to oversee and ensure the smooth delivery of managed services. This involves designing service offerings that align with client needs and market trends, while consistently delivering exceptional service quality. Leading a team of talented professionals across pre-sales, Consultants/Analysts/Project Manger/Engineering teams my role was to provide guidance, support, and direct line management to foster their growth and development. The role included effective P/L (Profit and Loss) management is essential, and full responsibility for financial forecasting, budgeting, and ensuring the profitability of the managed services portfolio. Key park of the role was to drive growth initiatives, identifying new opportunities, and expanding the customer base. With a strong focus on service design, will continuously optimize and enhance service offerings to meet changing customer demands for the UK and APAC markets.

Accumuli Security, now part of the NCC Group, was a leading provider of cybersecurity services and solutions. As the Director for Managed Service, I successfully led the integration process following the acquisition of new services. My role involved ensuring seamless integration of services into the existing infrastructure, while maintaining high service quality standards and compliance with ISO 27001 certification.I prioritized service excellence by implementing rigorous quality control measures, conducting regular audits, and optimizing operational processes. This allowed for efficient service delivery and exceptional customer satisfaction. I fostered strong relationships with clients, actively engaging with them to understand their evolving needs, addressing any concerns, and proactively identifying opportunities to enhance service offerings.Furthermore, I played a key role in business development by identifying and pursuing new business opportunities. Leveraging my expertise in the industry, I collaborated with the sales team to win new contracts and expand the organization's customer base. I also actively participated in contract negotiations, ensuring that new service offerings were aligned with client requirements and profitable for the organization.

As the Head of Security Operations for a Managed Security Services Provider (MSSP), I played a critical role in overseeing and managing the security operations for a wide range of clients. My responsibilities encompassed leading a team of security analysts and delivering comprehensive security services to clients.I managed the day-to-day operations of the security team, including incident detection, response, and remediation. I provided guidance and leadership to the team, fostering a culture of continuous improvement and professional development. Collaboration with internal stakeholders was crucial, as I worked closely with sales, account management, and technical teams to deliver exceptional service to clients.As the Head of Security Operations for an MSSP, I maintained a proactive approach to security, leveraging threat intelligence and advanced security tools to detect and mitigate risks. Regular reporting and communication with clients ensured transparency and demonstrated the value of our services.Overall, my role was to provide strategic direction, operational oversight, and technical expertise to ensure the successful delivery of comprehensive security services as an MSSP, while continuously improving the organization's capabilities and maintaining high levels of client satisfaction.

As a Project Manager and Service Delivery Manager for key accounts, my role involved overseeing the successful delivery of services and managing relationships with key clients. I acted as a primary point of contact for clients, ensuring their needs were understood, and their expectations were met or exceeded.In the role of Project Manager, I led and coordinated projects from initiation to completion, ensuring adherence to project timelines, budgets, and quality standards. I collaborated with cross-functional teams to define project objectives, allocate resources, and develop project plans. Throughout the project lifecycle, I closely monitored progress, identified and mitigated risks, and effectively communicated project status to stakeholders.As a Service Delivery Manager, I took a proactive approach to understand and address the unique requirements of key accounts. I worked closely with clients to establish and maintain strong relationships, acting as their advocate within the organization. I regularly engaged in discussions to assess client satisfaction, identify areas for improvement, and implement service enhancements.

A Security Operations Center (SOC) Manager is responsible for overseeing the daily operations and management of a SOC for many clients that outsource there security monitoring 24*7*365. The primary role of the SOC Manger is to ensure the effective monitoring, detection, and response to security incidents and threats.

As a 24/7 SOC Analyst, your role is to provide round-the-clock monitoring, detection, and response to security incidents within a Security Operations Center (SOC). You play a crucial role in maintaining the security posture of the organization and safeguarding against cyber threats role involved:Security Monitoring Incident Response Threat detection and Analysis Incident Reporting

Ba Hons, Information And Communication Managment

Btec National Diploma – Computer Studies