Lee Eichelberger Email & Phone Number

Needham, Ma, Us

Stand-alone consultancy and product advisory for mature and start-up clients focused on enterprise technology, search, Gen AI, digital transformation and CX turnaround.

Waltham, Massachusetts, Us

• Spearheaded the successful launch of an open-source, AI-ranked metasearch product, leveraging APIs from OpenAI and Python, deployed on GitHub, Amazon Cloud, and Azure Marketplace.• Oversaw all customer-facing digital experiences, including product UX, public website, social media, and support content.• Directed the Product-Led Growth (PLG) business strategy and comprehensive data strategy.• Planned and executed product features including Retrieval Augmented Generation (RAG), Python-based connectors, UX, and integration of NLP open-source components (Querqy, spaCy).• Led investor presentations and updates, contributing to Swirl's recognition in KM World's ‘100 Companies That Matter.’

Boston, Ma, Us

• Directly responsible for strategy, operation and outcome of client digital experience, including search, video, and data-as-a-service functions, impacting over 20 million clients on fidelity.com and client trading applications. Led 2 scrum teams.• Utilized data analytics and user insights to inform product decisions, resulting in significant reductions in user complaints (down >60%) and increased deposits.• Led cross-functional programs with analytics and service digitization teams, driving a redesign of the search graph and reducing call-center calls by over 50,000 annually.• Achieved 28% growth in digital trading and new money transactions through strategic search management, video views, and SEO optimization.• Architected a custom analytics program to enhance A/B content testing methods, linking customer content views to CRM actions using 'Jobs to Be Done' theory.• Managed a high-performing team, earning over a dozen internal awards and inspiring positive changes in analytics and service digitization teams.

Redmond, Washington, Us

• Product Lead for Solution Development Center team in Microsoft Services. We built .NET apps in a highly Agile way to customer requirements under Azure DevOps Server (TFS). Responsible for requirements gathering and user experience. • Delivered strategic consulting for SharePoint search and information architecture for major clients, including a global multi-year project at EY.• Developed innovative data solutions and search management programs based on the Center of Excellence (COE) approach.• Partnered with Microsoft Concept Searching to create a multi-farm metadata traceability solution for SharePoint 2016.

• Led North American customer success consulting, enhancing search and data management strategies for major clients.• Established Search Center of Excellence (COE) capability in multiple clients, focusing on customer feedback and use case development within Boehringer Ingelheim, Chevron, Marriott, UBS Bank (Zurich), Edmunds.com, Millipore-Sigma, Reed Business, Lexis-Nexis, and Dell Computer.• Executed relevancy tuning initiatives and developed search analytics for clients including BestBuy and NYTimes.com.• Provided critical insights to support sales pipelines and technical consulting services

• Led and managed an enterprise search management application team in Fast’s Oslo corporate headquarters. • Responsible for application requirements, functional design and user testing through 2 major product releases. • Recruited and managed 7 team members and 5 vendor resources. • Led product presentations at company & industry conferences.

Ba, English

Ma, Design & Photography

Mfa

High School