Lee Elder Email & Phone Number

Managed the rollout of 'The Entertainer' toy retailer across stores following the agreed Joint Venture, ensuring smooth implementation across Scotland and Northern England.Led the successful implementation of the 'Paperchase' brand across stores following its acquisition, ensuring seamless integration throughout the organization.Collaborated effectively.

Accountable for delivering financial, operational, people, colleague, and customer service measures within the F&F Clothing department.Utilised data to enhance customer experience by providing the right range of high-quality products and exceptional service that drives customer loyalty.Cultivated a service-oriented culture among colleagues, empowering them.

Successfully implemented Next Generation into stores throughout the UK and Ireland as F&F Next Generation Implementation ManagerDelivered F&F Global ambition and achieved consistency across stores, ensuring strong operational standards and "Best on the High Street" visual merchandisingEnsured all operational, stock, and space elements of planning, setup.

Accountable for the day-to-day operations of the F&F Clothing department within the Dundee Kingsway Extra store, closely collaborating with the store managerLed and coached a team of 20 Customer Assistants and a Team Leader to ensure exceptional customer service, high standards, and optimal product and size availabilityEngaged and motivated team members.

Successfully oversaw operations as the Clothing & Hardware Manager, ensuring adherence to high department standards through comprehensive staff training and effective team co-ordination.Demonstrated strong leadership skills by actively participating in the recruitment process for new team members and conducting performance evaluations for existing.