Lee Elder Email & Phone Number

Managed the rollout of 'The Entertainer' toy retailer across stores following the agreed Joint Venture, ensuring smooth implementation across Scotland and Northern England.Led the successful implementation of the 'Paperchase' brand across stores following its acquisition, ensuring seamless integration throughout the organization.Collaborated effectively with key stakeholders from property, store, and central commercial teams to ensure successful implementation of projects.Engaged… Show more Managed the rollout of 'The Entertainer' toy retailer across stores following the agreed Joint Venture, ensuring smooth implementation across Scotland and Northern England.Led the successful implementation of the 'Paperchase' brand across stores following its acquisition, ensuring seamless integration throughout the organization.Collaborated effectively with key stakeholders from property, store, and central commercial teams to ensure successful implementation of projects.Engaged with various levels of staff in stores to ensure the seamless execution of retail aspects in Right Size projects.Supported stores in achieving excellent retail standards by providing coaching, conducting health checks, and implementing action plans.Worked closely with the property team, suppliers, and central commercial teams to ensure the smooth transition of projects and meet important milestones.Demonstrated exceptional communication skills in engaging a diverse group of stakeholders.Displayed resilience and adaptability by promptly responding to store and project requirements.Built comprehensive experience in the home industry, including additional expertise in refit and project management.Maintained full mobility to travel extensively across a wide geographical area within the UK. Show less

Accountable for delivering financial, operational, people, colleague, and customer service measures within the F&F Clothing department.Utilised data to enhance customer experience by providing the right range of high-quality products and exceptional service that drives customer loyalty.Cultivated a service-oriented culture among colleagues, empowering them to prioritise customer satisfaction and ensure positive experiences.Led by example in building strong relationships and trust… Show more Accountable for delivering financial, operational, people, colleague, and customer service measures within the F&F Clothing department.Utilised data to enhance customer experience by providing the right range of high-quality products and exceptional service that drives customer loyalty.Cultivated a service-oriented culture among colleagues, empowering them to prioritise customer satisfaction and ensure positive experiences.Led by example in building strong relationships and trust with customers and the local community.Conducted regular competitor analysis to gain insights and stay ahead of market trends, utilising this information to continuously improve department offerings.Ensured optimal product availability throughout the day, demonstrating a commitment to customer satisfaction and upholding the Tesco brand. Show less

Successfully implemented Next Generation into stores throughout the UK and Ireland as F&F Next Generation Implementation ManagerDelivered F&F Global ambition and achieved consistency across stores, ensuring strong operational standards and "Best on the High Street" visual merchandisingEnsured all operational, stock, and space elements of planning, setup, and launch ran on schedule, within budgeted costsCollaborated with store managers, lead implementation managers, and suppliers to… Show more Successfully implemented Next Generation into stores throughout the UK and Ireland as F&F Next Generation Implementation ManagerDelivered F&F Global ambition and achieved consistency across stores, ensuring strong operational standards and "Best on the High Street" visual merchandisingEnsured all operational, stock, and space elements of planning, setup, and launch ran on schedule, within budgeted costsCollaborated with store managers, lead implementation managers, and suppliers to effectively resolve key issues and deliver successful next generation plans to storeAccountable for delivery of implementation plan, worked with property and store teams to minimise trade and customer impact through phased worksActively engaged with property and suppliers to address and resolve snagging, shortages, and performance issuesWorked with visual merchandising team to ensure complete and accurate floor plans and space matrices, transforming F&F Clothing Department into the "Next Generation"Successfully handed over next generation stores to proud store team and regional clothing manager at launch, completing "Green" handover RAG document. Show less

Accountable for the day-to-day operations of the F&F Clothing department within the Dundee Kingsway Extra store, closely collaborating with the store managerLed and coached a team of 20 Customer Assistants and a Team Leader to ensure exceptional customer service, high standards, and optimal product and size availabilityEngaged and motivated team members through daily decision-making and support in their rolesEnsured comprehensive training and validation of team members on the 'Know… Show more Accountable for the day-to-day operations of the F&F Clothing department within the Dundee Kingsway Extra store, closely collaborating with the store managerLed and coached a team of 20 Customer Assistants and a Team Leader to ensure exceptional customer service, high standards, and optimal product and size availabilityEngaged and motivated team members through daily decision-making and support in their rolesEnsured comprehensive training and validation of team members on the 'Know Your Stuff' training frameworkSuccessfully managed staffing target hours and the 24-hour operational cycle, resulting in efficient staffing and exceptional customer experiencesEffectively communicated corporate trade plans through central channelsResponsible for department layout, aligning with space matrix and visual merchandising guidesProvided hands-on coaching to team members to develop their understanding of high-quality standards. Show less

Successfully oversaw operations as the Clothing & Hardware Manager, ensuring adherence to high department standards through comprehensive staff training and effective team co-ordination.Demonstrated strong leadership skills by actively participating in the recruitment process for new team members and conducting performance evaluations for existing staff.Leveraged expertise in clothing merchandising and hardware management to enhance visual aesthetics and maximise sales potential.