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Lee Evans is a Sr. Manager, Customer Success @ Tekmetric at Tekmetric. He possess expertise in customer service, leadership, microsoft office, public speaking, microsoft word and 18 more skills. Colleagues describe him as "While a customer of Electric, I worked with Lee for over 2 years, with him being both our direct point of contact and continuing with him as a manager, and in all our interactions his professionalism and communication skills shone through. No matter if he was delivering good news or bad news he would be transparent with us and would make time to hear our concerns and feedback. When there was a case to be made, would work with his leadership team to explain our perspectives and would work along side us to either get our buy in or work on creating processes and documentation where gaps might exist. As a manager we witnessed him support his team and we got to experience first hand the benefits of their professional growth.", "I had the honor of working alongside Lee for 3+ years at Electric. Throughout that time, I saw him grow from an individual contributor to the leader of our team, from 5 CSMs to over 30. While his roles changed, he did not—he was ALWAYS the leader, remaining calm and collected in the midst of chaos, providing the stability needed to weather any storm. He is the rock you can count on to lead by example, inspire others and build around. Lee's leadership motivated the entire team to take action and strive for excellence. His dedication and work ethic are truly unmatched. He consistently goes above and beyond, tackling challenges head-on and delivering exceptional results. His commitment to success is evident in everything he does. He is never content with sitting back and waiting for progress to happen. I’ve seen a lot of people in leadership who are all talk, but no execution. If you have the honor to work with him, you’ll quickly realize he’s a true man of action. I wholeheartedly believe you can never have enough “Lees” around you, and I hope someday I get to work with him again.", and "Lee is an excellent manager and mentor. I reported directly to Lee for nearly 2 years at Electric AI, and in that time, Lee demonstrated empathy, set clear goals and expectations, and made communication a priority. Through our weekly meetings and daily interactions, Lee helped me to develop my own leadership skills, allowing me to grow significantly at Electric. Lee is a thought leader who helped to build a positive work culture that allowed me and my colleagues thrive in a fast-paced and often ambiguous environment. Lee is incredibly skilled at delivering I can say with all sincerity that Lee has been the greatest manager I’ve had to date. Any company would be lucky to have Lee on their team. If you want someone who can deliver on the goods and demand the respect of their team, Lee’s your man."
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Sr. Manager, Customer SuccessTekmetric Nov 2023 - PresentHouston, Texas, Us -
Sr. Manager, Customer SuccessElectric Feb 2022 - Feb 2023New York, Ny, UsElectric is a Series-D stage Managed Service Provider (MSP) backed by Venture Capital firms including Primary Venture Partners, GGV Capital, Bessemer Venture Partners, Bowery Capital and more. With Electric, all of your IT is managed in one place and you can manage your people, devices, networks, and applications on one platform.- Managed team of 9 Customer Success Managers (CSM, Sr. CSM) and 2 Customer Success Coordinators (CSC) responsible for over 400 accounts representing >$20M ARR- Responsible for cross-functional operations with C-Suite Executives (Marketing, Product, Professional Services, Sales, Service Delivery) to enhance Customer Experience and align product roadmap to customer needs, maximizing revenue retention and expansion- Drove “Default Security Control” initiative that standardized over 300 (~35%) legacy customers to newly established security baselines, driving implicit ROI in partnership- Primary stakeholder for upsell, retention, and security (service/product) awareness campaigns, including content creation, feedback, team enablement, and customer-facing communications to up-level and standardize service offerings across the customer base- Coach team members on CS methodology with Success and Account planning activities and practice of risk mitigation activity, priority based on customer spend (ARR) -
Manager, Customer SuccessElectric Sep 2021 - Feb 2022New York, Ny, Us -
Team Lead, Customer SuccessElectric Mar 2020 - Sep 2021New York, Ny, Us -
Senior Customer Success ManagerElectric Jan 2019 - Mar 2020New York, Ny, Us -
Account ExecutiveElectric May 2018 - Dec 2018New York, Ny, Us -
Senior Account ExecutiveYelp Jun 2015 - May 2018San Francisco, Ca, Us● Excelled in Yelp’s rigorous 8 week sales training program that began with 70 new hires of which less than 20% remain● Responsible for over 75 daily cold calls to SMBs within an assigned US territory, driving the complete sales cycle from initial contact to final close● Continuously refine sales tactics while taking a consultative & solutions-oriented approach with potential clients● Initiate, develop and maintain client relationships to form additional warm leads● Achieved 110% of a fully ramped quota over the last 12 months● Consistently perform in the top quartile of 100+ Account Executives in the Director Group each month -
InternPaychex Aug 2014 - Aug 2014Rochester, Ny, Us• Participated in intensive one week internship and sales training program• Worked alongside Director of National Sales Support each day• Developed a basic understanding of products and services across customer types• Shadowed employees from multiple departments gaining insight to their individual responsibilities• Observed the weekly internal meeting process including strategy, performance discussion and analysis with senior level management
Lee Evans Skills
Lee Evans Education Details
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West Virginia UniversityFinance -
Pittsford Mendon High School
Frequently Asked Questions about Lee Evans
What company does Lee Evans work for?
Lee Evans works for Tekmetric
What is Lee Evans's role at the current company?
Lee Evans's current role is Sr. Manager, Customer Success @ Tekmetric.
What is Lee Evans's email address?
Lee Evans's email address is le****@****tric.ai
What is Lee Evans's direct phone number?
Lee Evans's direct phone number is +158536*****
What schools did Lee Evans attend?
Lee Evans attended West Virginia University, Pittsford Mendon High School.
What skills is Lee Evans known for?
Lee Evans has skills like Customer Service, Leadership, Microsoft Office, Public Speaking, Microsoft Word, Microsoft Excel, Powerpoint, Sales, Team Building, Social Media, Time Management, Event Planning.
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