• Own the RFP strategy, systems, vendor relationships and governance for LSEG Globally.• Manage a team of Proposal Coordinators/writers and Analysts in locations across the globe including New York, Bangalore and London.• I built a team of professional Proposal Coordinators/Writers to help manage RFx requests in all regions globally, the team was Americas only when I was appointed now my team also support EMEA and ASIA.• Increased the win rate from <15% to 35% by implementing key changes and processes to support a more agile process.• I also manage a team of 2 Managers and 10 Analysts who manage all Due Diligence questionnaires for Information security, resilience and cyber responses for LSEG Globally.• I managed to bring down the average end to end process time for all DDQ’s from 6> days to 3.4.• Redefine and drive the RFP and DDQ operating rhythm with regional Sales leaders to ensure stakeholder engagement, alignment, and adoption of the team’s expertise and tools.• Assist and support the sales organization in crafting proposal responses to formal RFP/I/Q’s for core products.• Work in partnership with the Sales Enablement Solutions Team and Technology to maintain and develop the electronic proposal repository.• Review and maintain the largest bespoke proposals which are more tailored to a client than the generic responses for smaller deals.• Be the SPOC for large global client interactions and look to understand their full breadth of requirements to tailor our response and give the best possible win rate.• Work in partnership with the Sales Enablement Content Team to maintain and develop appropriate Proposition-related material to be used in the sales and procurement process.• Maintenance and development of the Loopio Proposal Database.• Develop and maintain stakeholder engagement with additional groups such as Legal, Compliance, ISRM, Proposition and internal Sustainability/Diversity stakeholders in the ever changing requirements of ESG.

Primary interface of Commercial Policy team with local sales teams in EMEA : advising on commercial policy, and taking responsibility for communicating within the region changes in policy/process. Review of non-standard pricing and discounts and non standard commercial terms within delegated authorities as part of sales approvals process, recommending alternative approaches to the Sales teams where necessary.Commercial Finance support on major bids: early finance engagement in larger or non standard bids to ensure terms are in line with policy and internal admin processes at the proposal stageProviding advice to Sales on more complex pricing, e.g. Workflow Solutions. Providing feedback and support to Proposition in identifying areas where new or simplified commercials are required. Making recommendations to Director of Commercial Policy on ways to improve and simplify business processes. Representing Financial Commercial Policy on wider projects to align and integrate existing Financial policies and processes with those used in the wider F&R business.Ad hoc commercial analysis and projects. Occasional review and support for Sales-led commercial initiatives.

Manage a team of Customer Administration Specialist across the East of EMEA (Germany, Switzerland, Austria, Dubai and Moscow)Working with Customers and Stakeholders to ensure their service, quality and reliability requirements are understood and upheld.Embedding a Service Culture - promoting a culture of excellence, customer service, quality and continuous improvement through measurement, assessment, action and control.

Manage a team of Sales Order Specialists managing the top 23 largest accounts in the company, working along the sales organisation with daily sales opportunities and queries.Partnering with our clients to ensure their service, quality and reliability requirements are understood and upheld.

I worked for the wholesale data team, monitoring and billing of data to other telecomunication client