As a Non-Trading Project Support Analyst I'm responsible for the data analytics and project management for the Non-Trading team. Ensuring through data that the project team are informed to make the right business decisions from a strategic perspective. I overlay all ongoing projects for the Non-Trading team into one format, ensuring everyone is updated on a weekly basis and holding the right teams to account for the project delivery. I support the non-trading team where applicable on data and or analytics to make informed decisions and provide updates to stakeholders on a timely basis. To support and be responsible for the output delivery on all projects with the Non-Trading team from a project management perspective, to manage the structure of those projects and to ensure this is streamlined and in an easily readable format.

As a System & Content Specialist I’m responsible for supporting the maintenance of our HR technologies and ensuring that content (training materials, SharePoint sites, policies etc.) are kept accurate and up to date. Assessing the system and process to ensure a great user experience through development of our support materials, resolution of end user queries and providing system administration activity.Duties include:• Taking ownership for system administration in relation to user account provision, system hierarchy• Providing first/second line support for HR & colleague questions and queries relating to our HR technologies ensuring that all are resolved within agreed SLAs• Working with wider team and 3rd parties to triage cases and ensure that issues are passed to appropriate teams for resolution• Proactively monitoring queries that are being received to spot patterns that can lead to the development of our support offering with the aim of decreasing end user queries and questions• Running regular audit reports to review system access, key data risk areas etc. highlighting any issues to the relevant teams• Developing and maintain end-user support & training documentation that provides simple guidance, acting where materials are not fulfilling requirements• Creating and maintaining system process documentation that provide guidance on critical maintenance tasks for HR systems• Use output from system upgrade impact assessments to identify where support materials need updating• Maintain content on relevant SharePoint pages, identifying improvements that deliver better end user support for colleagues• Providing basic training to end users and to the HR community, acting as a super-user across a range of HR systems• Continuous improvement of HR systems, practices, processes and policies in the organisation, ensuring they underpin company culture• Co-ordinate any testing requirements for changes made to administration of our HR systems

Engineering Change Agent working as part of a Change team to support and manage the roll out of a new Engineering Management System (EMS) which is being developed to transform our approach to maintenance, which in turn aims to deliver a step change in efficiency and ultimately improve the customer offering.Working in teams consisting of approx. 2 – 4, Change Agents are responsible for understanding, interpreting and communicating the project deliverables, supporting and coaching the local depot leadership team during the implementation, refining the plan based on specific requirements of the depot and influencing local teams to engage with, and achieve, the desired outcomes.

Implementation of the new systems within retail and logistics division of the company by supporting with the colleague and stakeholder change management process. More recently I supported with the integration of the Kronos into payroll system - Oracle fusion. Working with the payroll team to investigate data received from kronos that was used to pay colleagues where pay queries have been raised. Using system data to and post review sessions I would identify user-based, technical or behavioural errors which have result in a negative impact to change process. Creating an action plan get change process embedded.