Lee Ferrell Email & Phone Number

• Managed Field Engineers (typically 12 direct reports) that provided 7X24 on site installations and maintenance services on EMC arrays for customers in the Fort Worth, TX and Bentonville, AR areas• Scheduled resources for customer installations• Worked with Field Engineers to ensure they had the proper training and tools and provided regular supervision and mentorship over the team• Identified processes to improve service delivery to customers• Utilized other service providers in remote areas and to assist the team on large projects

Tucson, Arizona Area

• Provided account management services for customers with EMC arrays in the 4 state area (Arizona, Colorado, New Mexico, and Utah). (No direct reports). • Identified processes to improve service delivery to customers• Worked with customers on utilizing their service portal • Assisted customers with escalation management

Lake Oswego, Oregon

• Managed Field Engineers (typically 12 direct reports) that provided 7X24 on site installations and maintenance services on EMC arrays for customers in Alaska, Idaho, Montana, Oregon and part of Washington• Scheduled resources for customer installations• Worked with Field Engineers to ensure they had the proper training and tools and provided regular supervision and mentorship over the team• Identified processes to improve service delivery to customers• Utilized other service providers in remote areas and to assist the team on large projects

Provided business strategies and operational advice while working with vendors, employees for the President of a Texas-based company on an as needed basis and assisted the Director of Virginia-based Startup Company on growth objectives• Recruited and qualified agents• Developed website and implemented database development and testing• Generated contracts and maintained financials

Mckinney, Tx

• Started and managed a new company providing computer hardware installation and maintenance services for customers of numerous companies. Directed the development, training, and coordination of roughly twelve full time employee Field Engineers covering 152 counties in Texas, three subcontract companies covering other areas in Texas and five subcontract companies covering areas in other states • Participated in pre-and-post sales meetings with vendors and customers regarding support and installation services• Performed training and installation planning for new systems, system upgrades, and relocations• Became a Value Added Reseller increasing new product and service sales• Created annual forecasting and budget, managed financial reports, generated accounts payables and customer invoicing as well as employee payroll

Texas, United States

Additional Relevant ExperienceUnisys: Field EngineerUnited States Air Force: Communications Squadron