Lee Ferrell Email & Phone Number

• Managed Field Engineers (typically 12 direct reports) that provided 7X24 on site installations and maintenance services on EMC arrays for customers in the Fort Worth, TX and Bentonville, AR areas
• Scheduled resources for customer installations
• Worked with Field Engineers to ensure they had the proper training and tools and provided regular supervision and mentorship over the team
• Identified processes to improve service delivery to customers
• Utilized other service providers in remote areas and to assist the team on large projects

Tucson, Arizona Area

• Provided account management services for customers with EMC arrays in the 4 state area (Arizona, Colorado, New Mexico, and Utah). (No direct reports).
• Identified processes to improve service delivery to customers
• Worked with customers on utilizing their service portal
• Assisted customers with escalation management

Lake Oswego, Oregon

• Managed Field Engineers (typically 12 direct reports) that provided 7X24 on site installations and maintenance services on EMC arrays for customers in Alaska, Idaho, Montana, Oregon and part of Washington
• Scheduled resources for customer installations
• Worked with Field Engineers to ensure they had the proper training and tools and provided regular supervision and mentorship over the team
• Identified processes to improve service delivery to customers
• Utilized other service providers in remote areas and to assist the team on large projects

• Provided business strategies and operational advice while working with vendors, employees for the President of a Texas-based company on an as needed basis and assisted the Director of Virginia-based Startup Company on.
• Recruited and qualified agents
• Developed website and implemented database development and testing
• Generated contracts and maintained financials

Mckinney, TX

• Started and managed a new company providing computer hardware installation and maintenance services for customers of numerous companies. Directed the development, training, and coordination of roughly twelve full time.
• Participated in pre-and-post sales meetings with vendors and customers regarding support and installation services
• Performed training and installation planning for new systems, system upgrades, and relocations
• Became a Value Added Reseller increasing new product and service sales
• Created annual forecasting and budget, managed financial reports, generated accounts payables and customer invoicing as well as employee payroll

Texas, United States

Additional Relevant ExperienceUnisys: Field EngineerUnited States Air Force: Communications Squadron