Lee Frankina Email & Phone Number

Westford, Massachusetts, Us

Executive leader of the software engineering, information technology, site reliability, and information security teams for industry leader and innovator in secure information exchange and workflow automation solutions serving more than 2,400 customers including large healthcare organizations and companies in highly regulated industries. In 2023, Biscom users securely exchanged over 1 billion documents and unstructured data.Successfully accelerated strategic acquisition of Biscom, a ParkerGale private equity portfolio company, to Concord Technologies• Directed a 3-month technical due diligence process for acquisition.• Partnered with the CEO, board, and private equity to define and execute the strategic roadmap.• Drove HITRUST and FedRAMP-aligned security initiatives.• Modernized and consolidated cloud infrastructure to AWS, reducing operational costs by 50% and maintaining 99.99% uptime.• Expanded, managed, and mentored a distributed team of 40 including a second-level leadership team of directors and managers.• Streamlined product delivery and Scrum processes to accelerate release cycles.• Invested in AI, NLP, and ML technologies to expand product document workflow capabilities.• Established career ladders and training programs for AWS and security.• Tech Stack: C#, C++, Java, Angular, Python, TypeScript, SQL Server, Git, Terraform, Azure, AWS, HIPAA, SOC 2

Boston, Massachusetts, Us

Led distributed software teams for SaaS sales platform which serves over 100K users globally through richly featured Gmail extension, Outlook add-on, and web portal. Worked closely with the product team to design, plan, and implement key product features and growth initiatives for over 6000 teams at customers like Yelp, monday.com, and Autodesk.• Developed a free tier account to drive user acquisition and engagement.• Launched features such as contact generation, meeting scheduler, and optimized checkout workflows.• Enhanced OAuth implementation to meet Google security standards.• Introduced a 2x2 weekly priorities dashboard and improved engineering team alignment.• Implemented Culture Amp for improved feedback and career development processes.• Tech Stack: Ruby/Rails, Angular, TypeScript, Bootstrap, Express, MongoDB, RabbitMQ, Postgres, Redis, Jenkins, Git, Kubernetes, Helm, AWS, SOC 2

Boston, Massachusetts, Us

Led infrastructure and systems teams to enhance technologies supporting over 700 school districts.• Streamlined release processes, reducing frequency from 14 days to 1.5 days.• Improved performance and scalability of student meeting center and site configurations.• Modernized backend/UI and developed API services for feature rollout.• Managed migration to AWS, enhancing CI/CD processes.• Tech Stack: C#, ASP.NET, SQL Server, AngularJS, Aurelia, React, Node.js, Python, Git, ElasticSearch, Couchbase, RabbitMQ, Jenkins, Docker, AWS

Medway, Massachusetts (Ma), Us

Led the Cybex product software/electronics engineering team and external vendors to implement multiple cardio fitness product initiatives for embedded, GUI, web, and mobile app development. Collaborated with other engineering teams (electrical, mechanical, reliability, and compliance) and corporate cross-functional teams (manufacturing, sourcing, marketing, and service). Software/electronics shipped over 25K products annually. Highlights:• Life Fitness GSC Trainer​ - Program manager for the first cardio collaboration between Life Fitness and Cybex• Cybex Go - multimedia touchscreen display for cardio products featuring HD-TV, on-demand shows, web browser, workout tracking, and Virtual Active forward motion video• Cybex Fit – iPad app allows setting up workouts, enhanced graphical display of metrics, saving workout history, and 3rd party fitness application integration. Over 25K workouts recorded with the app to date.• Cybex Care – web based management system that offers equipment maintenance guidance, task tracking, insight into cardio machine usage, and online submission for monitoring client service cases• Add-on Wi-Fi module (AWM) solution to allow several generations of Cybex cardio products to connect via web services and push statistics, diagnostics, and error information to the Cybex Care portal, customer service and engineering databases. • Cybex Connect - iOS app used to configure the AWM on Wi-Fi and register the customer products with Cybex backend systems• Sustaining Engineering – developed Kanban board to manage requests through the software development lifecycle. Requests are queued from customer service, field service, manufacturing, and quality assurance. Prioritization meetings feed the team for the sprint cycle with top issues.

• Managed and developed a team of up to 12 software engineers. Responsibilities included leading architectural decisions, estimating, documenting best practices, allocating resources, hiring, goal setting, performance tracking, and managing software releases• Implemented Agile software methodologies on over 100 successful software releases• Oversaw design and implementation of the integration components between national health plans and NaviNet, a web based health care provider portal that allows over 500,000 health care providers nationwide to submit referrals, claims, prescriptions, and other health care transactions for health plans• Integrated with health plan back-end systems using technologies such as HTTPS, Web Services, IBM MQ Series, and secure FTP. Message formats include HIPAA compliant X12 EDI, XML, or other proprietary formats. Also host data in MS SQL Server databases. • Led product development and integration projects to provide single sign-on with 3rd party applications from/to NaviNet utilizing SAML and Web Services.• Handled new product features, Messaging and Alerts services, allowing NaviNet’s health plans to alert users about time sensitive data. • Managed software product team that streamlined user enrollment and user verification process to allow over 500 new users a day to register with NaviNet.• Drove technical decision at JAD sessions with customers.• Senior leader of the ARB (Architectural Review Board), a group that discusses numerous engineering and architectural topics including enhancements to the application framework, enhancements to our SCM practices, build processes, coding standards, and hardware solutions.

Computer Software Engineering

Ba, Psychology