Lee Gahee Email & Phone Number

Singapore

Seoul, South Korea

Singapore

• Serve as the first point of contact for members. Effectively handles inbound calls and conducts outgoing calls to confirm exchanges and solicit spacebank deposits, subscriptions, and renewals.• Utilize effective listening and customer service skills to identify member needs and/or problems and travel expectations and provide problem-solving for members when required.• Educate members on the value of their membership and the most effective use of the exchange process.• Handle complaints by providing appropriate solutions and alternatives within the time limits and follow up in a timely manner to ensure resolution.• To ensure that all service and revenue targets, SLAs, and KPIs are met and delivered in a timely manner, contributing towards the achievement of overall business goals.

Singapore

1. Monitoring, Managing and Maintaining Warehouse Operation and Facilities.2. Back up management and assisting in data restoration and recovery.3. Liaise with HQ & Customers IT team on any system issues.4. Troubleshoot on batch process failures and assist in fixing these system problems.5. Typing of correspondences, reports, quotations, purchase order. 6. Ensure final quotations for completed work orders.7. Plan and perform of duly signed final quotations and work orders to be submitted to account and management department for final billing.8. Perform general office administration and maintenance, petty cash management.9. Attend to customers / supplier’s inquires and feedback from various channels promptly by email support, call and Whatsapp.10. Provide administrative support to I-shop organized for Shilla.

Singapore

Manage customers returns an exchanges, and inform regarding company policy, Set-up newline and manage oddment and transfer stocks, arrange mannequins displays, rearrange floor layout, place order to restock merchandise and handle receiving products, do the weekly report about sales.

Suseong-Gu, Daegu, Korea

Write up a business plan and report, Goto fieldwork with my mentor, Do Food Tasting and take part in for make a menu plan, Prepare for Traditional Local Food Exhibition food sampling, Administrative responsibilites included reply for clients emails and calls.

Yongin, Gyeonggi-Do, Korea

Handling customer's complain, Selected best employee of the month and passed customer service program course, assited for managing the group slaes, planning banquet, served VIP customers, gave information about the amusement park to customers

Hospitality (Tourism And Restarurant Management), Hospitality Administration/Management

Activities and Societies: mystery shopper (restarurants) customer satisfaction instructor training course made a small group.

Education record