Lee Gammon Email & Phone Number

Long Eaton

Nottingham, United Kingdom

Oversee the management of telemarketing operations as part of a multifaceted role, central to the achievement of core business objectives – identifying improvements to quality in collaboration with Sales Managers while leading and performance managing 40 staff.

Led, motivated and provided strategic direction to a team of 15 staff; instilled a culture of customer service excellence while training and coaching at all levels to enhance productivity and exceed Key Performance Indicators (KPIs) / targets:

Maintained meticulous levels of attention to detail in the management, investigation and administration of PPI (Payment Protection Insurance) claims via email, letter and telephone.Screened, resolved and redirected enquiries in alignment with strict service expectations.Organised and prioritised caseloads to meet often strict deadlines and time constraints.Interfaced with lenders to ascertain the appropriateness of client claims.