Lee Gardner Email & Phone Number

Salt Lake City Metropolitan Area

● Created certification management and video training platform that leverages C# ASP.NET (CORE) RESTAPI back end with a React front-end. ● Designed mobile interface that interacts with REST API.

United States

• Situation: As the Team Lead and Subject Matter Expert (SME) for the HISP platform, built on SQL Server, ASP.NET, WCF, MVC, Web Services and Web APIs, I was tasked with building, maintaining, and enhancing a critical system that connects medical providers across the U.S. through the Direct Trust network.• Task: My responsibilities included improving the security, efficiency, and reliability of the HISP, ensuring it could handle the demands of seamless and secure data interchange among hospitals, clinics, and doctor’s offices, while meeting stringent industry standards.• Action:o Developed and provided an authentication API for Single Sign-On (SSO) across connected internal applications, improving security and user experience.o Optimized the provider data import process from an external API, reducing the time from 6 hours to just 10 minutes.o Enhanced mail processing capabilities, increasing operational capacity by fivefold, including the handling of critical COVID-19 messages for the CDC.o Transitioned the HISP infrastructure from a failover model to a high-availability.o Managed and ensured compliance with Direct Trust/EHNAC and Hi-Trust certifications, maintaining the HISP's active participation in the National Provider Directory.o Optimized Message Delivery Notifications (MDNs), reducing average delivery time from 30 minutes to under 10 minutes.o Created support tools to streamline troubleshooting processes.o Reduced full product deployment times from 6 hours to 2 hours.• Result:o Successfully enhanced the HISP's performance and reliability, significantly improving operational capacity, data processing speed, and system uptime.o Maintained compliance with industry certifications, ensuring the HISP's ongoing trust and participation in critical healthcare networks.o Delivered measurable improvements in deployment efficiency and support processes, contributing to a more agile and responsive development environment.

American Fork, Utah, United States

• Situation: The client’s application required users to meet monthly and yearly reporting quotas to qualify for a dividend payout. However, frequent data loss was leading to customer dissatisfaction and concerns about missed payouts.• Task: I was responsible for identifying the root cause of the data loss and implementing a solution that would prevent further issues, enhance user experience, and reduce the workload on customer support.• Action:o Conducted user interviews and discovered that many non-technical users were forgetting to save their progress before closing the browser, leading to data loss.o Leveraged jQuery and Ajax to revamp an aging classic ASP application, transforming it into a responsive user-friendly web form with real-time, automatic data-saving functionality.• Result:o The revamped application led to a 95% reduction in customer service calls, significantly decreasing the need for customer support agents by 85%.o The client was highly satisfied with the innovation and praised the solution for its effectiveness in resolving the data loss issue and improving overall customer satisfaction.

Salt Lake City, Utah, United States

• Situation: The school district needed to replace an outdated Unix mainframe system used for final grade entry and paper-based assignment tracking. A third-party vendor's two-year attempt to create a solution resulted in a nonfunctional product.• Task: Tasked with developing a new, functional gradebook system from scratch for both Elementary and High School levels, within a tight timeframe. • Action:o Collaborated closely with teachers to understand their specific needs and preferences for the gradebook system.o Designed and developed two distinct gradebooks tailored for Elementary and High School.o Successfully deployed the gradebook system across a high school, middle school, and elementary school within just six months.o Iterated on teacher feedback to refine the system, ensuring it met all educational and administrative requirements.• Result:o The gradebook system was enthusiastically received by teachers, significantly improving their workflow and user experience.o The system was successfully implemented in over 180 schools across the state of Utah, demonstrating its scalability and effectiveness.o The project restored confidence in the district's technology initiatives, replacing a failed third-party solution with a reliable, in-house product.