In my current role as the Director of Cyber Consultancy, Engineering & Delivery, I leverage extensive national-level cyber experience and expertise in handling large data ingestion and analytics. I oversee comprehensive consultancy services, focusing on the design, build, and transition of advanced cyber capabilities, systems, and services. We adhere to various cybersecurity frameworks such as SecDevOps, NIST, ISO27001, CIS Controls, and COBIT to ensure the highest standards of security practices. My team of top industry experts specializes in developing custom large-scale cyber solutions that are robust and secure, effectively safeguarding critical assets against advanced threats and the dynamic nature of cyberspace.I am committed to continuously monitoring trends and advancements in technologies and capabilities. By staying abreast of the fast evolution of new Tactics, Techniques, and Procedures (TTPs), we enhance our ability to protect against emerging threats. This proactive approach ensures that our solutions remain at the cutting edge, providing robust defense mechanisms tailored to counter the latest cyber adversities.

In my prior position, I took charge of driving Cyber Development and SecDevOps initiatives for a team of cybersecurity specialists. This proficient team specialised in advanced cybersecurity measures and faced the intricate task of managing the high-speed ingestion of large volumes of Events Per Second (EPS) from extensive data sets. Their challenge extended to enriching, storing, and searching this information in real-time, utilising advanced analytics for an effective cybersecurity posture.The development of these cyber security systems was strategically anchored around fostering flexibility, scalability, and to seamlessly incorporate diverse data sets and input feeds. In the realm of Cyber Development and SecDevOps, our focus was on building systems that could adapt rapidly to evolving threats, scale efficiently to handle increasing data loads, and integrate seamlessly with various data sources to enhance the overall effectiveness of our cybersecurity measures.

In my prior position, I played a pivotal role in providing support and training for a team of cybersecurity specialists. This team, comprised of experts in cutting-edge cybersecurity tools like Dark Trace, FireEye, McAfee ePO, Nitro (SIEM), Nexpose, and Cisco Firesight (Source Fire).Beyond overseeing these cybersecurity security services, my team was also responsible for implementing and supporting extensive large scale data lakes and ensuring their seamless integration into real time analytics.My background in cyber operations, encompassing facets such as threat intelligence and incident response, added a valuable dimension to our collective expertise. This comprehensive role not only enhanced our ability to effectively safeguard BT's customer base but also allowed the development of more holistic security solutions.Furthermore, my team was also tasked with the maintenance and implementation of large Hadoop data lakes and ensuring seamless integration into the Elastic, Logstash, and Kibana (ELK) stack. This multifaceted role allowed us to not only protect BT's customer base effectively but also to leverage my additional experience in cyber operations for more comprehensive security solutions.

BT CERT is point in providing support in the protection and defense of BT’s internal, corporate IT infrastructure and customer base; I was tasked with leading on engagement with other CERT teams within industry, helping BT grow its Intelligence portfolio while delivering a professional security presence for all lines of business. I was actively engaged and worked with other IT professionals, both internally and externally to help improve and enhance the service BT offer its customers. My role within BTCERT required all aspects of Network Security, consisting of prevention / detection, knowledge and management of all forms of cyber related issues to the BT estate or its customers. I regularly showcased BT’s capabilities to potential customers and attend and demonstrate BT’s capabilities at large Cyber/Security Expo’s.I was involved with the UAT and ORT of new tools within Cyber Defence Operations and contributed to the implementation, measurement and monitoring of targets to ensure that complex transition programmes were delivered within agreed timelines. I regularly attended major incident meetings as the single point of security knowledge in assessing impacts to the business when new threats and vulnerabilities were discovered or became apparent. I have led on building and maintaining relationships/partnerships with customers, suppliers and stakeholders, while ensuring the BT CERT name is always kept in high regard.

As part of the Security Team dedicated to the defense of BT, its customer base, and IT infrastructure, the Cyber Defense Team had a pivotal role in implementing an organization responsible for securing and safeguarding BT's internal, corporate, and customer network environments. Our primary focus was on cybersecurity defense.Within this role, we had various responsibilities, including network security operations such as deploying and managing DDoS prevention and detection, as well as expertise in IPS and IDS devices. We were also proficient in managing antivirus solutions and offered hands-on support for a range of multi-vendor appliances, including those from Cisco, Juniper, and IBM.Our contributions extended beyond network security, encompassing tasks such as providing customer demonstrations, offering internal training and mentoring, conducting proof of concepts, and overseeing full IT security and service operations management. Our commitment to cyber defense was paramount in safeguarding BT and its customer base.

In this previous leadership role, I had a strong focus on automating the tools used by network technicians in operational environments. My primary objective was to streamline the operational model across multiple NOCs, SOCs, and ROCs, with special attention given to automating the network management platform and tools, which, at the time, were based on EMC SMARTS. My skill set included a wide range of technical abilities, and I dedicated personal time to enhancing my automation skills, enabling me to excel in my role. I firmly believed that the most effective way to combat service disruptions and optimize availability was through the comprehensive automation of tools. I understood that people, processes, and technology could only work seamlessly when automation was applied logically, processes remained relevant, technology was kept up-to-date and configured correctly, and individuals could efficiently interact with automated processes and technology.

My Primary focus has been networking and my responsibilities have included technical support, design, implementation and inventory management. As 3rd Line IT operations I delivered expertise ranging from advanced network architecture design to troubleshooting complex issues, ensuring that our network operates seamlessly. I regularly demonstrated proficiency in configuring and maintaining routers, switches, and firewalls guaranteeing the security and reliability of BT or its customer base data transmission. I monitored network performance and swiftly responding to any disruptions ensuring uninterrupted communication for BT’s customers. Insuring BT’s network's efficiency and resilience. SpecialtiesNetworking Infrastructure Technical Support, Network Implementation, Cisco Technologies, WAN/LAN, TCP/IP, MPLS, BGP, Server Infrastructure, System management platforms, Omnibus, Netcool, SMARTS, Cisco Works

I undertook datacomms, telecoms and IT network surveillance, using a wide range of network management systems, in order to identify network events/alarms requiring attention for all proactively managed customers. In my case a large investment bank. This included problem analysis e.g. root cause, repeat faults and trends to identify opportunities for improvement and initiate investigation and / or corrective action, where appropriate.The customer networks I maintained encompassed many different types of service, for example: Satellite, MPLS, Concert Frame Relay, International Leased Lines, ISDN, PSTN and ADSL.I met or exceeded bespoke/customer-specific SLA's, contractual commitments and internal GCS performance measurements. This included the day-to-day operational management of BT’s internal and third party suppliers.

In my role as a 1st Line IT Operations Support specialist for global blue-chip organizations such as Visa, ECB, Mastercard, and Pepsi, I was entrusted with ensuring seamless IT operations in high-demand, mission-critical environments. Acting as the initial point of contact for technical issues, I supported a diverse and geographically distributed user base, swiftly addressing problems related to software, hardware, network connectivity, and security protocols.I managed and resolved issues through a ticketing system, diagnosing and troubleshooting at the first level while escalating complex problems to higher-tier support teams when necessary. Working in a fast-paced environment required me to stay ahead of potential disruptions, proactively monitoring system health and addressing risks before they impacted global operations. I adhered to stringent ITIL processes, ensuring incident and problem management was handled efficiently, maintaining the highest service quality and minimizing downtime.My experience includes supporting key infrastructure and systems under high-pressure conditions, where maintaining service availability was paramount. I consistently met and exceeded KPIs related to response and resolution times, playing a key role in global hardware and software rollouts with minimal disruption to business continuity. This role equipped me with deep expertise in troubleshooting, Active Directory, Microsoft Office 365, network monitoring, and ITIL frameworks, all within the context of world-leading enterprises.

I provided all levels of support and installation on digital lines to the public and private sector. I was specifically hired to work on the new groundbreaking technology ADSL. My role required I lead a special Faults investigative team and resolve any issues on the newly release technology. The goal at the time was to get everyone connected and bring about the birth of the digital Information Age