DHL –Supply Chain/ AutomotiveOperations Manager August 18- PresentReturned to substantive role following successful completion of the OMS Implementation. Leading a team of up to 6 FLM’s and 90 operatives within the full pallet pick operation • Train, development and coaching of direct reports• Data Analysis using bespoke Warehouse management systems (WMS) • Conduct regular 121’s with FLM’s… Show more DHL –Supply Chain/ AutomotiveOperations Manager August 18- PresentReturned to substantive role following successful completion of the OMS Implementation. Leading a team of up to 6 FLM’s and 90 operatives within the full pallet pick operation • Train, development and coaching of direct reports• Data Analysis using bespoke Warehouse management systems (WMS) • Conduct regular 121’s with FLM’s giving feedback on previous weeks performance and guidance on areas to improve• Performance dialogue at start of shift to discuss with team the previous days performance and any Operational constraints/under performance with a view to identifying improvement ideas • Daily review of levels of absence• Set up a weekly review with on-site agency to discuss absence/lateness levels • Conduct regular meetings with senior shop steward to maintain a good working relationship with the union (Unite)• Maintain/Improve on the working relationship with key stakeholders at the manufacturing plant• Conduct two hourly reviews with direct reports to discuss operational K.P.I.’s and make any necessary adjustments to the deployments of staff/equipment• Ensure that Health and Safety standards are adhered to and maintained, and any non-conformance is challenged• Conduct process confirmations to ensure management standards are being upheld and to identify and explore any opportunities for improvements Show less

DHL – Supply Chain/ AutomotiveOMS Champion- Senior Operations Manager (Seconded) August 17–August 18Implemented the successful rollout of the OMS (Operation management system) to the Midpoint warehouse on time and under budget • Achieved the transformation change at Midpoint to the new operations management system (OMS) • Trained and onboarding of onsite management team, including GM, 4 senior managers, 3 operations managers and 20… Show more DHL – Supply Chain/ AutomotiveOMS Champion- Senior Operations Manager (Seconded) August 17–August 18Implemented the successful rollout of the OMS (Operation management system) to the Midpoint warehouse on time and under budget • Achieved the transformation change at Midpoint to the new operations management system (OMS) • Trained and onboarding of onsite management team, including GM, 4 senior managers, 3 operations managers and 20 first line managers• Set up performance dialogue boards, excellence school and control room• Introduced continuous improvement methodology, utilising Gemba, team-based problem solving and process confirmations• Conducted capability assessments of all first line managers• Data analysis of KPI’s to set new achievable targets • Introduced cost down initiatives with 160K savings in first three months of implementation• Maintained high quality standards, investigating any deviation and implement team-based problem solving to identify, resolve and correct• Set up reward and recognition for warehouse operatives Show less

Led a team of up to 50 Personal Shoppers in a highly pressurised, time constrained and results orientated environment, to meet agreed set targets and standard required• Chair regular team briefings, communicating SLA’s and KPI’s to motivate teams to achieve buy-in and commitment to drive performance forward• Enforce team and individual objectives to drive performance and quality• Initiated the “who’s where document” to ensure better control of staff to increase productivity and aid… Show more Led a team of up to 50 Personal Shoppers in a highly pressurised, time constrained and results orientated environment, to meet agreed set targets and standard required• Chair regular team briefings, communicating SLA’s and KPI’s to motivate teams to achieve buy-in and commitment to drive performance forward• Enforce team and individual objectives to drive performance and quality• Initiated the “who’s where document” to ensure better control of staff to increase productivity and aid in closer man management• Conduct probationary reviews, performance management, grievance and disciplinary hearings in accordance with company policy and procedure. Liaising with HR to ensure consistency and company compliance• Manage absence, holiday, sickness, adhoc leave. Conduct return to work interviews in order to reduce absence levels, and increase productivity, across the teams• Delegate tasks and responsibilities to empower, build capability, improve confidence, motivation and morale• Identify any gaps in team knowledge and ensure training and development needs are met• Focus the team on company and customer needs, providing a qualitative and proficient service. Targeting problem areas and identifying improvements and resolutions• Take a lead role in ensuring smooth shift management “standing up” in an Operations Management capacity in their absence as and when required Show less

Managing a team of up to thirty operatives; including warehouse personnel, FLT drivers, assembly/packers, administrators and QC checkers· To motivate, coach and develop the team on a daily basis to create a healthy team environment for productivity and optimum efficiency· Hold daily briefings to communicate and cascade relevant company and departmental objectives, also reiterate Health and Safety standards· Ensure Company KPIs, operational & Health and Safety procedures are met… Show more Managing a team of up to thirty operatives; including warehouse personnel, FLT drivers, assembly/packers, administrators and QC checkers· To motivate, coach and develop the team on a daily basis to create a healthy team environment for productivity and optimum efficiency· Hold daily briefings to communicate and cascade relevant company and departmental objectives, also reiterate Health and Safety standards· Ensure Company KPIs, operational & Health and Safety procedures are met · Provide a helpful service to internal and external customers, ensuring a proficient service, clear lines of communication, taking responsibility and addressing underlying needs and expectations· Conduct one to ones, disciplinary’s, interviews and attend departmental meetings· Creating and managing additional shifts for China production put-away in peak periods· Clear communication with senior management and UK production on all issues to ensure maximum team productivity, efficiencies and on-time delivery Show less