Lee Ha Email and Phone Number

R1soft Server Backup Enterprise support.

• Revised test plan and triage all ongoing issue prior to releasing products to the public.• Built and manage SUSE Linux Enterprise Server (SLES) for certification testing of SUSE Linux Enterprise Desktop (SLED) Linux on Hewlett-Packard commercial notebooks and commercial desktops.• Performed Red Hat certification tests on all HP commercial desktops and notebooks• Performed all aspect of functional and integration testing with SLED, Red Hat Enterprise Linux (RHEL), and Ubuntu on HP commercial notebooks and desktops from prototype scientific interface (SI) to manufacture verified product (MVP) stages, beta to GA.• Validated Red Hat and SLES test image on HP commercial notebook and desktop, from beta, GA, and through GM.• Updated the read-only-memory (Rom), firmware to HP testing systems daily. • Reported and re-tested all Bugzilla tickets from both HP and partners then update the fixed bulletins.

• Provisioned and Decommissioned Linux servers (RHEL, SUSE, Fedora, Centos) for dedicated IP customers.

• Administered Windows users and system accounts.• Monitored HP Insight Manager, Hitachi HDS, SAN, Microsoft MOM, Windows servers, and Microsoft SQL Server jobs.• Administered all aspect of Server operation: Support, monitoring, deploying, and decommissioning.• Executed nightly bank core processing and updated data base records.• Managed escalation calls from the network operations center (NOC)

• Provided all aspect of call center support and call center escalation.• Mentored and trained new team members.

• Monitored cable modem and networks issue• Administered, deployed, and troubleshot servers. • Managed NOC escalation calls and head-end tech with each RDC issue.• Provisioned cable modem• Troubleshot DNS, provisioning databases (BOS and CAPs) issues when server was not in sync.• Performed nightly server backup and maintenance and migration.