Lee Hailstone Email & Phone Number

Newbury, England, United Kingdom

Thatcham

I have been fortunate to work for a couple of businesses offering freelance Agile Project Management and Business Consulting services to facilitate the delivery of projects and to advance business development. Focused on collaboration, adaptability and a key focus on delivery has delivered vital practices, improved processes and strengthened team structures to succeed and thrive. Always focused on customer delivery and core business goals with the ability to adapt quickly to changing needs and demands. • Foster collaboration within the team and with stakeholders.• Encourage open communication, transparency, and collective ownership• Ensure that the product is of high quality through continuous testing and integration.• Ensure progress is visible to all stakeholders.• Use retrospectives and feedback loops to enhance team performance and product quality.• Give teams the autonomy to make decisions and drive and deliver results

Hermitage, England, United Kingdom

Oversee, coach and train other department leaders to ensure the bookings, mapping and account management functions operate smoothly. Imbedding and enhancing the customer experience into all that we do. Assert operational excellence in motivating, rewarding, providing direction, targets and vision to all operational functions and leaders. Building close relationships with sales and other internal stakeholder, adapting and introducing visionary services to meet customer expectations.

Hampshire

Defined monthly, quarterly and annual business strategies to establish new links in trading whilst driving the business forward to deliver £multi-million turnover. I identify cost savings at every opportunity, including negotiation of cost-effective suppliers agreements, outsourcing of warehouse operations, and implementation of new technologies. I recruited the workforce and introduced KPIs to monitor performance, with success in achieving all objectives, both individually and as a team, through ongoing training and delegation. Across multiple suppliers, I designed and introduced retrospective pay back schemes, which resulted in considerable growth. I have full accountability for dealing with the global VAT process and the logistical infrastructure for the business, including continual research into global and local legislations, in addition to internally overseeing warehousing and distribution end-to-end.

As a primary conduit between the business and customers, I quickly negotiated better arrangements for blocks of business, including the conversion of existing terms from one insurer to another. This was during an exciting transition period for the business, which required continual problem solving and evaluation of existing group risk policies to implement appropriate actions, including rebroking policies to enhance terms for clients. I developed a sound understanding of customer needs using professional communication, with input into sales campaigns to support the Sales Manager in generating new business opportunities. I supported colleagues in their activities and reported on performance using monthly feedback reports. I utilized my professional communication to build a network of insurers, which enabled financial information to be rapidly delivered. I engaged with management to handle requests, administer paperwork and create synergy between sales and customers. I also coached and mentored new or existing staff to embed company policies, service delivery requirements and robust operational procedures to drive productivity, efficiency and consistency.

Basingstoke

Initially in an underwriting role, I progressed rapidly to take on a management role within a highly rewarding but challenging environment, where I led a large team of highly skilled Group Risk Financial Underwriters. I delegated efficiently across the 27-strong team to evaluate new and existing client risks for price approval or quote decline. I monitored performance by chairing monthly one-to-one meetings with staff, in which I created personal development plans whilst introducing annual appraisals and staff incentives. With hands-on team management, I was able to identify any employee engagement conflicts and resolve staff issues using disciplinaries, communication strategies and daily KPI reporting. The team was successful in delivering exceptional customer service and satisfaction levels under my leadership, with development plans contributing to succession planning which maximized existing resources.

Basingstoke

In this paper-driven role, I utilised exceptional organisation and clear communication to liaise with customers and understand expectations. I administered a portfolio of over 400 ongoing road traffic accident small claims with the objective to determine liability by working with solicitors and third-party insurers. During my tenure I was successful in managing the high volume of cases, issuing court proceedings for cost reclamations, negotiating settlements, and was assigned as court counsel for some cases. Internally, I controlled the workflow for the claims team and continually monitored output for accuracy.

Education record

Education record

Education record