Direct hardware and software configuration, installation, troubleshooting, and support activities. Oversee administration of network infrastructure, business systems, cabling and circuits, and telecommunications platforms. Handle complex long-term focused projects involving multiple disciplines or business units.Develop, evaluate, and recommend new appropriate technical solutions and alternatives to meet evolving business requirements. Clearly identifying gaps, strategic impacts, financial impacts and risk profiles in the technical solutions, and provide technical support. Provide high-level specialized technical support and consultation to business management including ad hoc analysis of contract terms, dollar spend, and process compliance.Responsible for the negotiation, relationship management, tracking, troubleshooting and reporting of all technology related vendors and service providers.Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.Internal Systems; oversee troubleshooting, system backups, archiving, disaster recovery, and expert support. Interpret and apply policies, laws, and regulations. Track and monitor data necessary to ensure compliance. Proactively identify problematic areas and implement strategic solutions in time.Online Marketing; administration / performance tuning of Google Adwords and Facbook Ads, landing site conversion optimization, and complete social media integration. Development of lead generation systems with strong focus of quality over quantity.Help Desk Administration; interact with internal and external clients on all levels to help resolve IT-related issues and provide answers in a concise and timely manner.

Proactively monitored the production databases and optimized stored procedures for better performance. Resolved locking conflicts and resource utilization.Responsible for extensive application / SQL monitoring, troubleshooting, tuning, high-availability strategies in a Windows 2000 / SQL Server 2000 24X7 production environment.Built dynamic intranet / internet website to give customers and company customer service the ability to access live information about transactions, fuel cards, account history and more, as well as being able to download dynamic account information in XML, CSV, and PDF formats.Built custom company web-based time clock, with auditing and reporting features.Experience with backup and recovery, security, performance monitoring, tuning, log-shipping, replication and clustering, all with unique key constraints.Physical database design for SQL Server 2000/7.0/6.5.Worked closely with the company network administrator to help implement and maintain WAN at over 60 sites statewide, included such communication technologies as T1, DSL, Satellite, Modem, 802.11 wireless and more.Configured, installed and troubleshot existing and new POS systems.

Software Validation Engineer - testing and debugging code for 3D graphics (OpenGL / D3D) and storage drivers.Assisted in testing, debugging and certification of WHQL drivers.