1. Skilled in diagnosing and resolving hardware and software issues. 2. Proficient in computer repair and troubleshooting.3. Hands-on experience diagnosing hardware and software issues.4. Skilled in hardware replacement, such as RAM, hard drives, and power supplies, as well as software troubleshooting including operating system errors and malware removal.5. Familiarity with various operating systems including Windows, macOS, and Linux.6. Strong problem-solving abilities and a meticulous attention to detail ensure efficient and effective repairs.

Hands-on learning experience and guidance on the various technical aspects of diagnostics, repairing and refurbishing desktops, laptops and related computer hardwares.

1. Soft Skill I - Research Writing2. Soft Skill II - Presentation Skill3. IT Support Fundamental4. Printer Troubleshooting and Maintenance5. Laptop Troubleshooting and Maintenance6. PC Hardware Troubleshooting and Maintenance + Basic Soldering Skill7. Windows OS Support and Troubleshooting8. Windows 7 Support and Deployment9. Windows 10 Support10. Computer Network Configuration & Troubleshooting + Computer Network Cabling11. Computer Server Installation & Configuration12. Computer Security Fundamental13. Mobile Devices Services and Repairs14. Fiber Optic Technology and Termination15. CCTV Technology and Installation16. Basic Electrical Wiring17. Linux Server Installation & Configuration

1.A-Z management of rental contracts.2.Paraphrasing the terms/conditions of contracts into ERP system and enforcing the right workflows within the software environment.3.Processing In/Out of rent documents.4.Performing invoicing tasks and ensuring price details match the written contract agreements.5.Performing periodic indexations, discounts and adjustments.6.Archiving of all contracts and changes orders.7.Controlling of rental data integrity and consistency.8.Providing rental invoicing matters with commercial team and work on improvement.9.Supporting Implementation and development of contract management system.10.Issue credit notes where applicable.11.Keep the different departments informed on local, regional and group level informed on queries/clarifications/provisions of invoices and contracts.

-Ensure billing cycles and accuracy invoicing to customer is always maintained. -To evaluate the market needs with respect to tax and other regulatory requirements and include them in local billing systems. -Understanding the system requirements due to changes to the business process. -Testing of system changes and constants checks on system performance. -Improve and streamline billing process. -Ensuring Billing data quality – Planned audits. -Coordinates changes request, defects, and engage for resolution. -Liase with IT to resolve technical issues. -Report generation of data quality in SAP (Help clean up redundant records impacting systems). -Coordinates with data sender and receiver systems (i.e., CONNECT, SDAP FICO) for billing related issues. -Oversee all activities within SAP SD including those not relevant for billing (Pick up, finance profit centers, EKP maintenance). -Customer hierarchy development (in line with business requirements).

Delivers support on End to End billing of Pre and Post Corrections for Inbound and Outbound.• Liaises with Internal and External contacts in all levels in order to achieve correct and timely invoicing.• Analyses reports why certain shipments are still not billed. • Manages the billing activities of Great Britain (United Kingdom) and back up for Denmark for invoicing reconciliation.• Involved in the creation of the Standard Operating Procedure (SOP) for Billing that is used in DHL Express Malaysia SSC. Also trains new joiners regarding these billing activities.• System Used: IBS+, GEMA, NPTS, Oracle, NBR.• Good in excel knowledge for VLOOKUP and pivot table reconciliation.• Cross-trained existing employees in order to maximize team performance.• Trained new employees in specific job requirements.• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.• Managed team workload to reach targets for specific tasks.• Corrected any data entry error to prevent later issues such as duplication or data degradation.• Completed data entry tasks with accuracy and efficiency.• Kept optimal quality levels to prevent critical errors and support team performance targets.• Evaluated source documents to locate information needed for each data entry field.• Managed large data projects, including workflow scheduling, data entry and accuracy verification.• Documents completed work in appropriate excel sheets .• Located and corrected data entry errors and reported to management.• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.• Mentored and guided team members to foster proper completion of assigned duties.• Produced weekly status reports detailing billing operations and problems.• Updated documentation, reports and spreadsheets with billing information during month end.

1.      Cheque Processing/Data Entry operations2.      Cheque Verification/End of Day reconciliation