Lee Hanson Email and Phone Number

 Championed the development of strategic IT plans that aligned Call Centre & CRM applications with corporate-wide goals and priorities. Led the IT sourcing strategy to identify Call Centre and CRM off-shoring opportunities, and oversaw all aspects of vendor selection & evaluation, contract structuring & negotiations, and ongoing performance management. Successfully identified and capitalized on efficiency improvement opportunities without compromising stability, performance, recoverability, or call centre support requirements. Cultivated positive and collaborative alliances and working relationships with Business and IT Partners to enhance the company’s ability to provide high quality end-to-end IT Call Center support and solutions. Developed a high performance, highly engaged Call Center and CRM development and support team. And transformed the team into a Shared Application Services modelSpecialties:  OnPrem and SAAS CRM & Call Centre Solutions Warehousing and CIF Solutions Strategic IT Planning Capital & Operating Budget Planning Project Management Methodologies System Development & Integration Vendor Management Procurement Management Outsourcing & Off-shoring Staffing Contract Structuring & Negotiations  Stakeholder Relationship Management Working in a shared Application Services