Championing the HR and People Partner processes across six stores, leading the Store Managers, Store Directors, Area Managers and Centre Managers with a focus on Business & People Plan and Health & Wellbeing. Empowering achievement of business, store and employee objectives by tactfully aligning processes and mapping plans to coordinate resources. Nurturing talent through talent pools, leadership development, succession planning, and incorporating training to create multiple future leaders.Transforming the culture and environment to maximise morale, productivity and performance as a hands-on and agile leader. Directing the full employee lifecycle, from starters to leavers, handling all employee matters, training, and change programmes. Exposing areas of improvements with tact and diplomacy, incentivising changes to keep motivation and dedication of teams and managers high and driving collaborative success. Enabling better business operations by creating SOPs for various functions including a database for escalations, mental health awareness, constructive feedback, and complaint resolution. Directing the growth and profitability functions through analysis of processes, identifying operational improvements, and implementing strategies that minimise costs, and maximise revenue. Directing people management strategies to improve efficiency and incentivise staff productivity and loyalty. Spearheading innovative training guides that radically improved the techniques and materials, resulting in a more positive and confident work force. Implementing optimisation across functions such as customer service and account quality, by improving the data integrity and tactfully reducing costs. Contributing to the wellbeing and satisfaction of employees with knowledge of HR and Employment Law, Mental Health, and agile leadership techniques, creating policies and reducing sickness/absence.

Promoted from previous role to execute People Plan across flagship store, through adept project management skills that maximised people performance through innovative training across all levels. Led performance reviews of 30 managers to embed streamlined and transparent objectives to develop personal/professional plans, and influence change. Handled the absence process from Return to Work and Attendance to Occupational Health referrals. Transformed store culture through implementing motivational and inspirational tactics to create a positive and collaborative environment for employees and customers. Managed all HR processes from disciplinary, grievance and appraisals, to training needs and employee development and recruitment.

Owning the training processes by leading projects, writing training plans, delivering training and organising training sessions for the South England region.

Led the sales P&L, delivering excellent customer services, managing performance, and achieved Top Net Connections and Insurance Sales for three years running.Achieved Phone Shop Manager 2014 and represented company in BBC2 documentary.