Lee Harrison Email and Phone Number
I am an extremely computer literate person with experience in scripting in SQL, Visual Basic, IronPython, HTML, JavaScript, JQuery, XAML as well as a number of languages. I am analytical and have very good problem solving skills. I have a very good knowledge of Microsoft Office applications such as Excel and Word and can enhance documents with Visual Basic for Applications scripts. I can work alone or as part of a team as needed and am used to working in high pressure environments. Recently I have been working on the Partner for Windows system for BT Legal, this has meant designing systems for the different areas of BT Legal, creating scripts in SQL and designing screens using IronPython and XAML. To do this I have had to work with people on all levels within BT Legal to develop complex processes, reports and screens so that users can complete their work. The system and servers also need to be maintained which means being in constant contact with various areas of BT’s Technology area. I am also completing a Part time degree with the Open University in Computing and IT (Software) so that I can further my career.
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Senior Developer - Legal SystemsBt Sep 2017 - PresentSheffield, United Kingdom -
Systems DeveloperBt Nov 2012 - Aug 2017Sheffield• Maintaining legal VisualFiles system applying updates to the system.• Developing new legal system on Tikit Partner 4 Windows system• Creating SQL reports• Dealing with general admin requests regarding both VisualFiles and Partner 4 Windows system
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Customer Insight & Bi Team MemberBt 2010 - Nov 2012DoncasterMaintain live websites that are used across the business nationally. Websites are constantly updated according to business changes and working to very tight deadlines. This means that correct information is given to customers which in turn reduces the number of complaints received and increases revenue for the business and delivers an overall good experience for the customer.Making sure that any faults raised with websites are dealt quickly and efficiently, if unable to deal with them to make sure that they are sent to the correct area first time to ensure that any downtime is kept to a minimum and so helping the quality of service given to customers to be as high as possible.Develop and maintain spreadsheets so that team members can carry out RCA on customer orders/accounts.Produce dashboards which give a snapshot of how the area is performing and allowing trends to be tracked easily and highlight problem area’s quickly.Helping colleagues with various IT issues varying from spreadsheet to problems with hardware.
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Business Support Performance AnalystBt 2009 - 2010DoncasterTo produce RFT reports on a weekly basis.To attend meetings with First Line Managers to feedback on performance, behavioural issues and highlight any trends.To work with First Line Managers to coach and assist advisors to improve performance.
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Offline Performance CoachBt 2008 - 2009DoncasterComplete all coaching and performance reviews with quality and SMART actions.Complete handover with manager on weekly basis the performance of all advisors.Recognise exceptional target achievement and behaviours by giving recognition to First Line ManagersDrive order quality and accuracy of orders to deliver excellent customer satisfaction.Attend any Inlife meetings/conference calls and relay any relevant information to teams in form of coaching.
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Assistant To Business Support SpecialistBt 2007 - 2008DoncasterCovering of team where needed.Coaching of advisors.Calculating weekly performance of advisors.To complete various administrative tasks.
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Resolution Team MemberBt 2006 - 2007DoncasterContacting and resolving customer complaints.Crediting customers’ accounts with refunds where appropriate.Fixing errors on Number Port orders.Responding to customer e-mails and letters.Liaising with various departments to progress orders.
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Customer Options AdvisorBt Apr 2004 - 2006DoncasterTo promptly identify customer needs in order to maintain or improve customer satisfaction.To handle verbal and written correspondence in a quality manner within agreed timescales.To ensure prompt and accurate order placement for BT products, including system fixes and fault reporting where appropriate.To meet personal and team targets as defined by manager.To handle customer complaints using BT specific procedures and by liaising with other departments
Lee Harrison Skills
Lee Harrison Education Details
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Software Development -
Home Learning CollegeDeveloping & Implementing Windows-Based Applications With Ms Visual Basic .Net -
North Nottinghamshire Technical College, Worksop, NottinghamshireComputer Studies
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Valley Comprehensive School, Worksop, NottinghamshireHigh School
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Normanton Freeston High School, Normanton, West Yorkshire
Frequently Asked Questions about Lee Harrison
What company does Lee Harrison work for?
Lee Harrison works for Bt
What is Lee Harrison's role at the current company?
Lee Harrison's current role is Senior Developer - Legal Systems at BT Legal.
What schools did Lee Harrison attend?
Lee Harrison attended The Open University, Home Learning College, North Nottinghamshire Technical College, Worksop, Nottinghamshire, Valley Comprehensive School, Worksop, Nottinghamshire, Normanton Freeston High School, Normanton, West Yorkshire.
What skills is Lee Harrison known for?
Lee Harrison has skills like Microsoft Sql Server, Software Development, Sql, Xml, Vb.net, Vba, Microsoft Excel, Access, Javascript, Html, Turbo Pascal, Visualfiles.
Who are Lee Harrison's colleagues?
Lee Harrison's colleagues are Roger Howson, Chinmay M, Md Umair, Christopher Spear, Udit Verma, Stephen Chase, Deepak Pandey.
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Lee Harrison
Brighton1eno.org -
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Lee Harrison
Strategic & Commercial Procurement Manager With Over 6 Years Experience Within The Hr Corporate Services Category.Morley
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