Lee Harrison Email & Phone Number

Worksop, Gb

Sheffield, United Kingdom

Sheffield

• Maintaining legal VisualFiles system applying updates to the system.• Developing new legal system on Tikit Partner 4 Windows system• Creating SQL reports• Dealing with general admin requests regarding both VisualFiles and Partner 4 Windows system

Doncaster

Maintain live websites that are used across the business nationally. Websites are constantly updated according to business changes and working to very tight deadlines. This means that correct information is given to customers which in turn reduces the number of complaints received and increases revenue for the business and delivers an overall good experience for the customer.Making sure that any faults raised with websites are dealt quickly and efficiently, if unable to deal with them to make sure that they are sent to the correct area first time to ensure that any downtime is kept to a minimum and so helping the quality of service given to customers to be as high as possible.Develop and maintain spreadsheets so that team members can carry out RCA on customer orders/accounts.Produce dashboards which give a snapshot of how the area is performing and allowing trends to be tracked easily and highlight problem area’s quickly.Helping colleagues with various IT issues varying from spreadsheet to problems with hardware.

Doncaster

To produce RFT reports on a weekly basis.To attend meetings with First Line Managers to feedback on performance, behavioural issues and highlight any trends.To work with First Line Managers to coach and assist advisors to improve performance.

Doncaster

Complete all coaching and performance reviews with quality and SMART actions.Complete handover with manager on weekly basis the performance of all advisors.Recognise exceptional target achievement and behaviours by giving recognition to First Line ManagersDrive order quality and accuracy of orders to deliver excellent customer satisfaction.Attend any Inlife meetings/conference calls and relay any relevant information to teams in form of coaching.

Doncaster

Covering of team where needed.Coaching of advisors.Calculating weekly performance of advisors.To complete various administrative tasks.

Doncaster

Contacting and resolving customer complaints.Crediting customers’ accounts with refunds where appropriate.Fixing errors on Number Port orders.Responding to customer e-mails and letters.Liaising with various departments to progress orders.

Doncaster

To promptly identify customer needs in order to maintain or improve customer satisfaction.To handle verbal and written correspondence in a quality manner within agreed timescales.To ensure prompt and accurate order placement for BT products, including system fixes and fault reporting where appropriate.To meet personal and team targets as defined by manager.To handle customer complaints using BT specific procedures and by liaising with other departments

Bsc (Honours) Computing And It, Software Development

Developing & Implementing Windows-Based Applications With Ms Visual Basic .Net

B/Tec National Diploma, Computer Studies

High School

Education record