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Lee Hewitt is a Chief Customer Officer at Profit& Ltd. They possess expertise in leadership, capacity planning, mathematics, sql server management studio, stakeholder management and 23 more skills.
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Chief Customer OfficerProfit& LtdNorwich, Gb -
Chief Customer OfficerProfit& Ltd Jan 2024 - PresentEngland, United Kingdom -
Head Of Service DeliveryProfit& Ltd Nov 2021 - Jan 2024Norwich, England, United Kingdom
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Principal ConsultantProfit& Ltd Nov 2020 - Nov 2021United Kingdom
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Anaplan Solution Designer/ Model BuilderAviva Jan 2017 - Nov 2020London/NorwichDesigning automated process for Aviva Global Finance. Taking current processes and designing streamlined, simple, fit for purpose digital solutions.Recommending platforms and platform interdependancies in order to leverage the best tools and software currently in the Aviva estate and recommending new ones where appropriate to do so. Primarily the technical design and build work I perform is on the Anaplan platform but often I work collaboratively with other teams to design full end to end solutions from data to decision. -
Personal Lines Operations Performance ManagerAviva May 2015 - Jan 2017Norwich, United KingdomDelivering strategic data and reporting solutions for Aviva General Insurane personal lines operation. Moving from distributed excel/sql reporting to automated, digital self service dashboards. Primarily designed in Qlik self service dashboards to service multiple customers from front line managers to service teams, compliance managers, business managers and directors.ACE (Aviva Customer Excellence) award winning for leadership among further nominations.Managing an ever growing team and developing them from a reporting team to analytics team adding more value and insight to the business.
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Marketing Planning ConsultantAviva Oct 2013 - May 2015Norwich, United KingdomCollaborating and collating a holistic direct marketing plan including forecasting non spend related activity. Feeding into a Finance plan with inputs from pricing to agree a business plan.Reforecasting and performance analysis against current plan on an in month and annual basis.Creating slick and streamline processes for automated actual vs plan reporting and mechanical forecasting as a start point for reforecast.
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Capacity PlannerAviva Apr 2012 - Oct 2013Norwich, United KingdomTaking marketing/finance plans to create call/live chat forecasts and asses number of staff required to service these calls.Analysing call patterns, seasonality and assessing success of business initiatives to deliver repeat call reduction in order to create short, medium and long term call forecasts including average handle times to calculate require call minutes.Analysing system behaviour, training requirements and business iniatives for how many call minutes each advisor will provide in order to calculate how many advisors will be required.Making recommendations of recruitment, types of staff required (e.g. home workers, fixed term contracts, permanent staff) and where initiatives should be focused to improve productivity or reduce calls.
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Telephony Forecast AnalystAviva Jan 2012 - Apr 2012Norwich, United KingdomForecasting short to medium telephone trends and patterns to assist the operation in scheduling and deploying their staff as efficiently as possible.
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Governance Technical ConsultantAviva Mar 2010 - Jan 2012Norwich, United KingdomCreating a new process and platform for governance teams to mark calls for compliance. Starting with simplifying the process and complexity surrounding our call marking matrix. Then creating a platform using VBA to streamline the call marking and feedback process.
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Telesales ManagerAviva Jul 2009 - Mar 2010Norwich, United KingdomManaging and developing a team of telesales agents.
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TelesalesAviva Feb 2007 - Jul 2009Norwich, United KingdomInternal award winning telesales agent taking calls for Aviva Direct and RAC direct insurance business
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Cook, Bar Man, Cellar Man And License HolderFishermans Return Sep 2004 - Feb 2007Winterton-On-Sea
Lee Hewitt Skills
Lee Hewitt Education Details
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East Norfolk Sixth FormA -
East Norfolk Sixth FormC
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East Norfolk Sixth FormB
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East Norfolk Sixth FormA
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East Norfolk Sixth FormC
Frequently Asked Questions about Lee Hewitt
What company does Lee Hewitt work for?
Lee Hewitt works for Profit& Ltd
What is Lee Hewitt's role at the current company?
Lee Hewitt's current role is Chief Customer Officer.
What is Lee Hewitt's email address?
Lee Hewitt's email address is le****@****iva.com
What schools did Lee Hewitt attend?
Lee Hewitt attended East Norfolk Sixth Form, East Norfolk Sixth Form, East Norfolk Sixth Form, East Norfolk Sixth Form, East Norfolk Sixth Form.
What skills is Lee Hewitt known for?
Lee Hewitt has skills like Leadership, Capacity Planning, Mathematics, Sql Server Management Studio, Stakeholder Management, Marketing Plan Creation, People Management, Financial Planning, People Development, Data Analysis, Business Analysis, Agile Methodologies.
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